Appointment Coordinator/ Mobile Experience Coordinator

Job Summary: As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in servicing a vehicle at your car dealership, or at their home / work location. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. 

About Us: At Century Ford of Mt. Airy, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At Century Ford of Mt. Airy, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Customer Service Representative Compensation and Benefits:

• Competitive Pay


• Flexible Working Hours


• Health Insurance


• PTO & Sick Leave


• 401(K)

Customer Service Representative Responsibilities:

• Meet and greet customers in a professional manner in-person & on the phone


• Schedule Appointments and coordinate remote experiences for customers


• Coordinate loaner fleet, tracking incoming and outgoing vehicles


• Provide basic information to callers who have general inquiries


• Handle customer complaints with integrity and poise


• Provide general administrative and clerical support including mailing, scanning, faxing and copying


• Maintain office supplies for specific location

Customer Service Representative Requirements:

• Excellent communication and organizational skills


• Experience using Microsoft Office suite


• Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously


• Willing to submit to a drug screen & background check


• CDK DMS proficiency preferred but not required

Century Ford of Mt. Airy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.