Appointment Scheduler

Description

WHO WE ARE:

Spokane Eye Clinic is a physician owned practice established in 1955. We now have grown to more than 26 of the best doctors from around the country. Our providers see 110,000 patients throughout the clinics and perform nearly 12,000 surgical procedures annually. Our patient testimonials are outstanding, and staff enjoy the opportunities for growth throughout their career. Our dedicated in-house trainers have the ability to educate new hires from the basics to the more advanced skillsets required to serve our patients across the practice. This allows us to focus on hiring top talent with, or without, industry specific training. Our sight is a crucial part of our everyday lives and being part of a team that contributes to improved eyesight is highly rewarding! 

WHY YOU SHOULD JOIN US:

We have so much to offer! As a member of the Spokane Eye Clinic family, our employees enjoy a trusting, supportive, and positive work environment and excellent benefits.

• Health Insurance on the first of the month following date of hire.
• Free employee Dental, Life and AD&D coverage first of the month following 90 days.
• Company provided Vision coverage. 
• Begin to accrue PTO on their first day and can request to use accrued days after only 90 days.
• We also offer 401k and a Profit-Sharing plan to save for your future.
• FUN activities, and more.

SUMMARY STATEMENT & PURPOSE: 

The clinical appointment scheduler is responsible for providing an exceptional customer service experience when answering incoming telephone calls and either scheduling an appointment, routing the call, or taking a message for physicians, management, or staff. The accurate scheduling of appointments is completed in accordance with protocols and insurance guidelines. This position ensures the patient’s experience is positive and all information provided by and given to the patient during the call is accurate. This position requires the ability to work any shift.

ESSENTIAL DUTIES & RESPONSIBILITES:

1. Adheres to all company policies and procedures as written in the employee handbook.
2. Demonstrates excellent interpersonal skills and ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
3. Answers and appropriately routes incoming calls in scheduling and operator queues in a timely, professional and courteous manner using proper telephone etiquette. Conducts overhead paging for urgent requests.
4. Accurately schedules patients utilizing appropriate protocols and scripting as directed by the scheduling workflow.
5. Meets benchmarks for scheduling metrics to meet volume requirements.
6. Communicates professionally with internal and external parties utilizing appropriate pathways such as email, EHR tasking, faxing, telephone calls and in-person, as needed.
7. Completes assigned department tasks including, but not limited to, interpreter requests, return to clinic orders, patient recall lists, quality assurance logs and repatriation tools. 
8. Participates in staff meetings and other skills or business-related education as required.
9. Contributes to a positive team environment. 

Requirements

MINIMUM QUALIFICATIONS:  

• Proficient in Microsoft Office applications including Word, Excel, and Outlook, and ability to learn other software programs as needed.

PREFERRED QUALIFICATIONS:

• Previous experience in scheduling, registration, or medical office setting.