Appointment Scheduler - Professional Development Opportunities

Are you looking to join a company:

• Where you matter and are not just a number?
• Where what you do makes a difference?
• That has been around for over 90 years, is financially stable, and is growing?
• That offers a collaborative, fun, open door environment?
• That is employee owned? Yes, every employee owns a piece of - National Van Lines!

We are looking for appointment setter(s). We're looking for two part-time employees or one full-time employee.  We provide, to our clients, moving services across the United States. This is NOT a cold calling role, however candidates MUST have a large volume of outbound call/appointment setting experience. The individuals you are calling on have already reached out to us or one of our partners for moving assistance.

Duties and Responsibilities

• Making multiple outbound calls to potential customers to set up an appointment with one of our Move Pro's (sales people). You will be making 150+ calls a day.
• Understanding a customer’s needs and offering solutions and support
• Qualifying leads from digital campaigns
• Maintaining a database (CRM) of customers
• Answering customer questions and follow-up questions
• Work with other departments to ensure a smooth sale and service process
• Track weekly, monthly and quarterly metrics

Desired Experience/Skills:

• Previous experience in outbound call center highly desired. Previous inside sales experience, or related sales experience helpful
• Knowledge of sales process from initiation to close
• Poise and self-assurance making outbound calls and creating email communication
• Confidence with virtual calling platforms and screen-time (Facetime, Zoom, MS Teams, etc.) with the ability to call, connect and interact with potential customers face-to-face
• Able to multitask, prioritize, and manage time efficiently
• Possesses an energetic, outgoing, professional, and friendly demeanor
• Ability to work independently or as an active member of a team
• Previous experience using a CRM, Salesforce experience highly desired
• Persuasive and goal-oriented
• Excellent verbal and written communication skills
• Do the nature of our business this position is not eligible for a remote work situation.
• Must have a high school diploma or GED.