Appointment Setter

Position Overview

As a part of the team responsible for servicing existing customers and functioning as a liaison between Appointment Services and the Field Sales team, the Appointment Services Associate is responsible for building relationships with existing customers, handling appointment reschedules and cancellation rescues, and providing exemplary customer service. Additionally, they support the field and executive sales and marketing teams by facilitating productive conversations, sharing best practices, and recommending guidance and training to both parts of the business. This role requires the ability to provide intraday and strategic support to designers, as well as district and regional leadership teams. As a part of the Appointments team, they will provide support to sales call volume as needed, maintain service level expectations, and strive to meet or exceed those goals consistently.

What you'll do

• Provides excellent customer service for current internal and external customers, including members of the field-based sales team.


• Adheres to department policies and excels in Key Performance Indicators (KPIs) and performance standards.


• Partners with supervisor and other Appointment Services Leadership Team members to identify opportunities and provide coaching and development opportunities to Appointment Services Agents and field-based sales team members.


• Supports executive, regional, and divisional level sales leadership teams to provide service, feedback, and best practices to designers working in the field.


• Follows processes and procedures.


• Responsible for suggesting methods to improve Appointment Services operations, efficiency, and service to both internal and external customers.


• Responds to and resolves escalated requests.


• Works as a member of special or ongoing projects that are important to area/process improvement.


• Handles high-volume email communication via the Appointment Services Inbox.


• Uses appropriate judgment in upward communication regarding organizational or team member concerns.


• Handles overflow call volume from appointment sales calls and maintains exemplary customer service and sales techniques throughout those engagements.

Key Competencies:

• Communication


• Customer/Client Focus


• Organizational Skills


• Problem Solving/Analysis


• Technical Capacity

Who you are

• Excited to join a growing team with a successful company.


• Customer service experience, preferably in contact centers.


• Excellent computer skills.


• Excellent written and verbal communication skills.


• Ability to work independently and as part of a team.


• Demonstrated success in developing and adhering to processes and procedures.


• High school diploma or equivalent.

What's in it for you?

• Hourly rate base pay: $17.00 to $19.00


• Generous benefits package including medical, dental, vision, life, and disability.


• A company culture that prioritizes internal development and professional growth.


• Time off with pay. 


• 401(k) plan with a degree of employer matching.


• Paid parental leave.


• Wellness programs and product discounts.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills, and potential.

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