Appointment Setter Call Center

Now Hiring: Appointment Setter – Call Center (In-Office | Phoenix, AZ)

Location: In-office position at 19th Ave & Camelback, Phoenix, AZ
Schedule: Monday – Friday | 8:00 AM – 4:30 PM

Are you a confident communicator with a positive attitude and a drive to succeed? Join our thriving and development-focused call center team at a fast-paced merchant services company dedicated to helping small and mid-sized businesses grow.

We’re looking for a team-oriented and reliable appointment setter to engage with business owners, share information about our services, and schedule appointments for our sales representatives.

Why You’ll Love Working With Us

• Two PTO policies that accrue simultaneously — providing flexibility and work-life balance

• Company-hosted events and team-building activities throughout the year

• Annual performance reviews with opportunities for merit-based raises

• A strong focus on growth, development, and internal promotions

• Weekly call calibration sessions and ongoing coaching to help you succeed

• A tight-knit team with strong retention — every member of our call center has been with us over a year

• A supportive, energetic, and collaborative office culture — we value consistency, positivity, and mutual growth

What You’ll Do

• Make outbound calls to potential business customers

• Follow a proven script and use rebuttals to guide the conversation

• Set phone appointments for our sales team

• Maintain a professional and upbeat demeanor on all calls

• Track activity and input brief notes in our CRM

• Collaborate with teammates and communicate throughout the day via Microsoft Teams

What We’re Looking For

• Minimum 6 months of outbound call experience (appointment setting, collections, or sales)

• Excellent listening, communication, and interpersonal skills

• Strong written communication and attention to detail

• Proficiency with basic computer programs (Google Chrome, Outlook, Microsoft Teams)

• Consistent attendance and strong work ethic

• Open to feedback and willing to learn

• Must be able to work in our Phoenix office (this is not a remote role)