APPOINTMENTS - DISPATCH DEPARTMENT

Description

Dispatch personnel are a direct link to our Customers at all levels (Sales, Logistics, Truck Drivers and all GCC associates). Attention to DETAIL is a must. Professional approach and Phone Etiquette are required at all times. Ability to learn all aspect of a Dispatch & Appointment duties in order to be cross functional and assist where needed.

Job Tasks:

· Check In and Check Out Truck Drivers.

· Answer Phone call to take Appointments or answer Sales or Truck Driver questions.

· Research information as needed on various software applications.

· Data Entry ability.

· Multitasking and assisting where help is needed.

· Greet & Answer all questions or calls in respectful and courteous manor.

· Work long hours as needed.

· Work 6 days a week, Day or Evening.

· Attention to Detail and double-checking information before Legal Documents leave the GCC facility.

· Accuracy is must.

· Accuracy with cash exchanges 

Skills and ability:

· Customer Service experience

· Phone Etiquette

· Professional approach

· Ability to Multi Task

· Ability to work with all personnel and departments to complete the daily tasks.

· Ability to stay on task.

· Ability to follow and understand direction as needed.

· Accuracy and attention to detail.

Computer Skills:

· Ability to send and receive emails.

· Ability to navigate through and understand Agknowledge, Famous, Excel, MS Word, Outlook.

Requirements

 Physical Demands:

  - Sitting for long periods

 -  Weekend /evening work is required.