Appraisal Coord/Reviewer

The Appraisal Coordinator–Reviewer is responsible for coordinating, ordering, tracking, and reviewing real estate appraisals and evaluations to ensure compliance with regulatory requirements and internal bank policies. This role supports the credit function by ensuring that valuation products are accurate, timely, and independent, while maintaining effective communication with appraisers, appraisal management companies (AMCs), lenders, and internal stakeholders.

This position progresses from transactional coordination and basic review (Level I) to advanced analytical review, complex property assignments, and oversight of appraisal processes (Level III).

Appraisal Coordination & Pipeline Management (30%):

• Order appraisals and evaluations in accordance with bank policy and regulatory guidelines.
• Monitor appraisal assignments to ensure timely completion and adherence to service level expectations.
• Coordinate with AMCs, independent appraisers, loan officers, and underwriting.
• Track appraisal status, maintain logs, and ensure proper documentation retention. 
• Resolve delays, deficiencies, and communication gaps with vendors.
• Handles standard residential orders and routine tracking.
• Manages mixed pipeline (residential + some commercial), escalations, and priority loans.
• Oversees complex commercial portfolio workflow, pipeline balancing, and vendor performance trends. 

Appraisal Review & Quality Control (30%):

• Review appraisal reports for completeness, reasonableness, and compliance with USPAP, FIRREA, and internal standards.
• Evaluate assumptions, comparable sales, adjustments, and valuation methodologies.
• Identify inconsistencies, errors, or risk factors and request revisions as needed.
• Document review findings and maintain audit-ready records.
• Performs checklist-based reviews; identifies obvious inconsistencies.
• Conducts analytical reviews; evaluates reasonableness of adjustments and market data.
• Performs complex commercial and high-risk reviews; provides independent valuation opinions and supports credit decisions.

Regulatory Compliance & Risk Management (10%):

• Ensure adherence to interagency appraisal guidelines, USPAP standards, and bank policies.
• Maintain independence between appraisal function and loan production.
• Support internal and external audit requests, including documentation and exception tracking.
• Ensure borrower delivery requirements are met (e.g., appraisal copy timing). 
• Interprets regulatory requirements and identifies compliance risks.
• Serves as subject matter expert; supports policy updates, audit responses, and regulatory exams.

Vendor & Appraiser Management (10 %):

• Maintain approved appraiser panel, including licensing and insurance documentation.
• Communicate expectations, performance feedback, and issue resolution with vendors.
• Track turn times, quality trends, and scoring metrics.
• Maintains records and assists with vendor communication.
• Monitors vendor performance and escalates concerns.
• Recommends vendor approval/removal, performs performance analysis, and supports panel governance.

Reporting & Administrative Functions (10%):

• Maintain appraisal tracking systems and generate status reports.
• Assist with invoice processing and reconciliation of appraisal-related expenses. 
• Updates systems and prepares basic reports.
• Produces trend analyses and pipeline reports.
• Develops reporting tools, identifies process improvements, and supports strategic initiatives.

Other Duties and Cross-Functional Support (10%):

• Perform additional duties outside of appraisal-related functions as assigned, including support of Credit Administration, Special Assets, or other operational areas.
• Responsibilities may include administrative support, special projects, process improvements, reporting assistance, or other operational tasks aligned with department needs.
• Supports general administrative or task-based assignments as directed
• Contributes to cross-functional projects and process improvements
• Leads or supports strategic initiatives and cross-departmental efforts

Education & Experience

• High school diploma required
• Associate’s or bachelor's degree or equivalent experience preferred 
• 1–3 years of banking, mortgage, or appraisal-related experience
• 3–5 years of appraisal, credit, or underwriting experience
• 5+ years of appraisal review, commercial credit, or valuation experience
• Advanced knowledge of commercial real estate valuation preferred

Knowledge, Skills, and Abilities:

• Knowledge of appraisal principles, valuation methodologies, and real estate markets
• Understanding of USPAP, FIRREA, and interagency appraisal regulations
• Strong analytical and problem-solving skills
• Ability to identify valuation risks and inconsistencies
• Excellent organizational and time management skills
• Strong communication and vendor management skills
• Proficiency in Excel, loan systems, and appraisal platforms
• Foundational knowledge; learns systems and processes
• Applies judgment and analytical review skills
• Advanced expertise; acts as SME and advisor to lending/credit teams

Travel

0-10%

Physical demands:  

Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking. 

Work Environment:

Work is performed onsite in an operational office environment.

Note:

This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization.  

Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.