Aquatics Guest Services Attendant

Position Summary
The Aquatics Guest Services Attendant serves as the bridge between the front of the facility, our families, and the pool deck. This team member is responsible for creating an exceptional first impression by welcoming families, assisting them throughout their arrival, and ensuring every swimmer reaches the pool deck safely, on time, and fully prepared for their lesson.

As the first point of contact, the Aquatics Guest Services Attendant provides outstanding customer service by greeting families, verifying check-in, escorting them through the facility, assisting with personal belongings when needed, and communicating with the pool deck throughout the arrival process. This position also supports the administrative team by helping resolve waiver and account issues as time permits.

Essential Duties and Responsibilities

Guest Experience

• Welcome every family with a friendly, professional, and enthusiastic attitude.


• Greet swimmers and verify they are checked in for their scheduled lesson.


• Escort families from the front entrance or lobby to the aquatics area.


• Assist families with swim bags, strollers, and other belongings as needed.


• Help first-time families become familiar with the facility and SafeSplash procedures.


• Answer general questions and provide directions throughout the facility.


• Deliver a hospitality experience that makes every family feel welcomed, valued, and supported.

Pool Deck Communication

• Use a two-way radio (walkie-talkie) to notify deck staff when families are on their way to the pool deck, communicating the swimmer's name, lesson time, and any important information so the deck team is prepared for their arrival.


• Relay important customer information, concerns, or special accommodations to deck staff or management before lessons begin.


• Help maintain efficient communication between the front entrance, administrative team, and pool deck throughout each shift.

Lesson Readiness

• Ensure swimmers are prepared before entering the pool deck.


• Verify swimmers have appropriate swim attire, towels, goggles, and any other required equipment.


• Help maintain an organized flow of families entering and leaving the aquatics area.


• Support smooth class transitions to help lessons begin on time.

Administrative Support

• Assist families with completing required waivers and documentation before participating in lessons.


• Help identify and resolve incomplete waivers, missing forms, and customer account issues in coordination with the administrative team, as time permits.


• Direct families to the appropriate team member when additional assistance is needed.

Facility Support

• Help maintain a clean, organized, safe, and welcoming lobby and guest areas.


• Observe and report any safety concerns to management immediately.


• Assist with operational tasks and customer service needs as assigned.

Qualifications

• Outstanding customer service and communication skills.


• Friendly, professional, and welcoming personality.


• Ability to walk throughout the facility for extended periods.


• Comfortable assisting families with personal belongings.


• Strong organizational skills and attention to detail.


• Ability to multitask in a fast-paced environment.


• Reliable, punctual, and team-oriented.


• Comfortable using two-way radios and learning SafeSplash operating procedures.

Physical Requirements

• Ability to stand and walk fast for extended periods throughout the shift.


• Ability to lift and carry up to 25 pounds, including assisting families with bags and equipment.


• Ability to work in a warm, humid pool environment.


• Ability to communicate clearly in person and over a two-way radio.

Success in This Role
A successful Aquatics Guest Services Attendant creates a seamless transition from the moment families enter the building until they arrive at the pool deck. Through exceptional hospitality, proactive communication, and attention to detail, this team member helps ensure deck staff are prepared, lessons begin on time, and every family enjoys a safe, organized, and memorable SafeSplash experience.

The Aquatics Guest Services Attendant plays a key role in delivering the SafeSplash mission by creating a welcoming environment where every family feels cared for from arrival to departure while helping support efficient daily operations.

Qualifications
The ideal Aquatics Guest Services Attendant is energetic, personable, and passionate about serving others. This position requires someone who thrives in a fast-paced environment and takes pride in creating an exceptional experience for every family.

Candidates must possess the following qualities:

• Outstanding customer service and interpersonal skills.


• Excellent verbal communication skills with the ability to speak clearly, confidently, and with purpose while maintaining a friendly and welcoming demeanor.


• Ability to "walk with purpose" and maintain a fast pace throughout the facility while escorting families and supporting daily operations.


• A solutions-based mindset with the ability to remain calm, adaptable, and resourceful when addressing customer needs.


• Servant leadership qualities, consistently placing the needs of families, teammates, and swimmers first while contributing to a positive team culture.


• Friendly, welcoming, and professional demeanor.


• Strong organizational skills and attention to detail.


• Ability to multitask and prioritize responsibilities in a fast-paced environment.


• Reliable, punctual, and dependable with excellent attendance.


• Comfortable using two-way radios and learning SafeSplash operating procedures.


• Ability to work collaboratively with instructors, deck staff, and the administrative team.


• Willingness to assist wherever needed to ensure an exceptional guest experience.