Aquatics Manager, Tropic Falls

• Responsible leadership of Team Members which includes recruiting, hiring, training, scheduling, and maintaining appropriate staffing levels for the department


• Develop and manage the implementation of department policies and procedures, including formal Standard Operating Procedures along with accompanying training policies, materials, and documentation


• Conduct department orientation classes, attraction training, Lifeguard training, and in-service training for Aquatics staff


• Clearly describe and assign responsibility and authority for successful department operations


• Recruit, select, train, and develop department Leads and Supervisors


• Ensure all certifications are current for all Lifeguards and Attendants


• Participate in the Manager-On-Duty (MOD) program for Tropic Falls


• Develop detailed, realistic, and comprehensive plans that support organizational objectives


• Assist with budgeting, forecasting, and departmental planning


• Achieve business goals and objectives set forth by the General Manager and Property Manager


• Develop and manage annual operating budgets for the Aquatics Department


• Support special events, group sales, and VIP experiences


• Communicate effectively with both internal and external customers, using tact and diplomacy for de-escalation, gathering accurate information, and resolving conflicts that arise with the team or guests


• Perform supervisory tasks, including scheduling, training, resolving conflict, coaching and developing others, promoting teamwork, corrective actions, and managing quality control


• Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness, and efficiency are met


• Assist in monitoring and managing water park capacity


• Assist in monitoring environmental conditions of the indoor water park structure and at the outdoor water park attractions


• Other duties as assigned

• Proven ability to lead, motivate, and develop large teams


• Excellent communication, conflict resolution, and problem-solving skills


• High school diploma or equivalent experience


• 3+ years of supervisory experience in a high-volume, public facing, aquatics facility/water park


• Projects a positive, professional, image to team and guests


• Ability to inspire and motivate team members to work together and exceed expectations


• Proficient with Microsoft Office including Word, Excel, and PowerPoint


• Successful completion of criminal background check and drug screen


• Able to work in sunny, hot, humid, cold, and rainy conditions


• Willing and able to work odd or irregular hours including nights, weekends, and holidays


• Strong communicator with ability to motivate a team, deliver quality results, and maintain a positive attitude


• Ability to adequately and successfully perform all duties and responsibilities of this position


• Strong organizational skills and attention to detail


• Current, valid driver’s license

• College degree


• ILTP® Instructor


• Certified Pool Operator (CPO)


• E&A International Lifeguard Training Program® certification

• Swim 200 yards in 5 ft of water and retrieve a 10 lb brick from bottom of pool


• Ability to sit or stand for extended periods of time


• Ability to work in a humid, warm environment, and be immersed in water for extended periods of time


• Position sometimes requires the ability to lift, push, and pull at least 25 lbs and up to 50 lbs


• Ability to climb multiple flights of stairs

Please note: OWA is a smoke, tobacco, and drug-free workplace.