Aquatics Office Registrar

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  Manage bookings, payment processing, administration, and supervision for the Private Swim Lesson program. Think proactively about the success of the program and make suggestions for modifications when needed. 
  
  


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  Manage bookings, payment processing, administration, and supervision for the Swim Team program.
  
  


• Actively engage with the program participants to identify areas of opportunity, answer questions they may have, or share observations about how their child is doing in the program.  


• Process new and returning student registrations, class transfers, and program withdrawals.  


• Handle incoming and outgoing electronic and telephone communications as well as walk-up inquiries. 


• Fill in as a swim instructor, lifeguard or deck coordinator as needed to provide staffing coverage.


• Think proactively about the success of the Swim School and make suggestions for modifications when needed. 

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  Work closely with the Aquatics Office Administrator regarding maintenance of Aquatics Office tracking systems and schedules. 
  
  


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  Assist the Aquatics Office Coordinator with setting up, coordinating, and facilitating bi-monthly Aquatics Leadership meetings.  
  
  


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  Prepare statistical reports and manage the collection and tracking of program records, including registration and medical waiver documentation through our various systems. 
  
  


• Support Aquatics Office in system processes such as testing new updates, completing merges, refund requests, data clean-up and billing preparation when needed. 


• Work in partnership with the Business Systems team to ensure that information on the Aquatics department’s webpages is current and accurate.


• Assist program management in producing financial reports and analysis, budgeting, or any other business and/or committee projects.  

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  Cultivate a friendly, professional, and supportive customer service culture in the Aquatics office. 
  
  


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  Assist in training Aquatics Customer Service Representatives.  
  
  


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  Maintain a working knowledge of program areas and actively communicate program information
  
  
  to all stakeholders, including clients and staff. 
  
  


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  Ensure that all Aquatics Program informational sections such as posted schedules
  
  
  and flyer racks are accurate and well stocked. 
  
  

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  Manage the day-to-day operations of the Aquatics Office in the absence of the Aquatics Office Administrator. 
  
  


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  Attend all mandatory office staff, lifeguard, and swim instructor in-service trainings as necessary.
  
  


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  Additional duties as needed. 
  
  

Benefited, non-exempt, collective bargaining position