AR Claims Specialist

About the Role

GSM Outdoors is looking for a detail-oriented and proactive AR Claims Specialist to join our Accounts Receivable team. This individual will play an important role in managing outstanding receivables, researching and resolving customer deductions, and helping ensure timely payment of open balances.

The AR Claims Specialist will work directly with large retail customers, utilizing customer portals and internal systems to investigate discrepancies, submit and maintain claims, and secure supporting documentation for dispute resolution. The ideal candidate is organized, analytical, comfortable navigating customer portals, and able to manage multiple priorities while maintaining strong attention to detail.

Position Summary

The AR Claims Specialist is responsible for managing customer claims and discrepancies, monitoring outstanding accounts receivable, and supporting collection efforts to improve cash flow and minimize unresolved deductions. This role requires consistent communication with customers and internal departments to research issues, resolve disputes, and ensure accurate account reconciliation.

Essential Duties & Responsibilities

• Monitor outstanding accounts receivable and assist with collection efforts to secure timely payment on delinquent accounts.
• Research, investigate, and resolve customer deductions, chargebacks, short payments, and other account discrepancies, particularly with large retail customers.
• Utilize customer portals, including Amazon and Walmart, to research, submit, track, and maintain claims and disputes.
• Prepare, submit, and follow up on customer claims through online portals and internal tracking spreadsheets.
• Research and retrieve invoices, proof of delivery, purchase orders, and other supporting documentation needed to substantiate customer disputes.
• Communicate with customers primarily through email regarding outstanding balances, payment status, claims, and account discrepancies.
• Prepare and distribute customer statements and assist with account reconciliations to ensure accurate and up-to-date records.
• Identify recurring discrepancies and communicate potential issues or trends to the appropriate team members.
• Export, organize, and analyze account data using Microsoft Excel to support claims management, collections, and reporting.
• Provide regular updates to the supervisor regarding outstanding claims, collection activity, unresolved discrepancies, and overall progress.
• Assist with billing-related activities and other Accounts Receivable functions as needed.
• Perform other duties and special projects as assigned.

What You'll Bring

Education & Experience

• High school diploma or equivalent required.
• Previous experience in Accounts Receivable, collections, claims processing, or a related accounting function preferred.
• Experience working with accounting or ERP software preferred.
• Familiarity with large retailer customer portals, particularly Amazon and Walmart, is a plus.

Technical Skills

• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to export, organize, manipulate, and analyze data within Excel spreadsheets.
• Comfortable navigating customer portals and managing claims through online platforms.
• Ability to research account discrepancies and identify appropriate supporting documentation.

Key Competencies

• Strong written and verbal communication skills, with the ability to communicate professionally with customers and internal stakeholders.
• Excellent organizational and time-management skills, with the ability to manage multiple accounts, claims, and deadlines.
• Strong attention to detail and accuracy when reviewing financial information and supporting documentation.
• Critical-thinking and problem-solving abilities, with sound judgment and decision-making skills.
• Ability to work independently, maintain productivity, and take ownership of assigned responsibilities.
• Collaborative team player who proactively seeks information, shares ideas, and works effectively with others.
• Resourceful and adaptable, with a willingness to receive feedback and continuously improve processes.

Why GSM Outdoors?

At GSM Outdoors, we're passionate about creating products that enhance outdoor experiences. Our diverse portfolio of trusted brands serves customers across hunting, shooting, fishing, and outdoor recreation. Joining our team means becoming part of a growing organization where collaboration, accountability, and continuous improvement make a difference.

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

This job description is intended to provide a general overview of the responsibilities and qualifications associated with this position. It is not an exhaustive list of all duties, responsibilities, or requirements. Additional duties may be assigned as business needs require.