AR Clerk

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

• Print and prepare appeal letters and supporting documentation for mailing to payers
• Ensure timely dispatch of all correspondence related to denied claims and AR follow-ups
• Access and retrieve medical records from hospital or physician portals as requested by the offshore AR or Appeals team
• Organize and upload documents for secure and efficient access
• Contact insurance companies to obtain claim status, resolve outstanding balances, and verify denial reasons
• Document all call activities and outcomes in the system accurately and in real-time
• Review and analyze denial codes and payer correspondences
• Initiate appropriate action such as appeal submission, correction, or rebilling in coordination with the offshore and billing teams
• Contact patients when necessary for insurance updates, payment follow-ups, or clarification of coverage details
• Maintain professional communication and protect PHI in all interactions
• Serve as an onshore support resource to offshore teams by handling tasks that require physical presence or U.S.-based system access
• Collaborate to ensure process continuity and quick resolution of escalated items

• High school diploma or equivalent
• Completion of a medical billing course strongly preferred
• 1-2 years of office experience
• Knowledge of Microsoft Office Suite software
• Excellent written and oral communication skills 
• Basic math proficiency 

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.