AR Collection Supervisor

Key Responsibilities

Accounts Receivable

• Process customer invoices accurately and in a timely manner.


• Apply customer payments (checks, ACH, wire, credit card) to the correct accounts and invoices.


• Prepare daily cash receipts and reconcile AR subledger to the general ledger.


• Monitor aging reports and identify delinquent accounts.


• Research and resolve billing discrepancies or payment issues.


• Maintain detailed and organized customer account records.


• Serves as secondary support for daily bank deposit activities.

Collections

• Conduct timely collection activities for past-due accounts via phone, email, and written communication.


• Work collaboratively with customers to resolve outstanding balances while maintaining professionalism.


• Investigate and resolve payment disputes, chargebacks, and short-payments.


• Negotiate payment arrangements when necessary.


• Escalate accounts for further collection action when appropriate.

Reporting & Process Improvement

• Prepare and analyze AR aging reports for management.


• Assist with month-end close activities, including AR reconciliations and journal entries.


• Recommend and support process improvements to strengthen the AR and collections functions.


• Ensure compliance with company policies and relevant regulations.

Qualifications

• Associate or Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience).


• 2+ years of experience in accounts receivable, billing, or collections preferred.


• Strong understanding of accounting principles related to AR.


• Proficiency with accounting/ERP systems and Microsoft Excel.


• Excellent communication and customer service skills.


• Strong attention to detail, organization, and ability to prioritize.


• Problem-solving mindset with the ability to work both independently and collaboratively.