A/R Collections Coordinator

Job Summary

An Accounts Receivable Specialist is needed to manage and maintain customer accounts, ensuring timely collections and accurate financial records. The role involves overseeing a large portfolio of accounts, monitoring payment activity, resolving discrepancies, and collaborating with internal teams and customers to ensure account balances are accurate and within agreed terms. Responsibilities include account reconciliation, collections, reporting, and identifying potential financial risks.

Requirements

• Minimum 2 years of professional accounting experience, preferably in a large organization
• Strong background in accounts receivable, account reconciliation, and general accounting functions
• Strong analytical and problem-solving skills
• Familiarity with payment portals and financial systems (e.g., remittance processing and invoice auditing tools)
• Sound decision-making and investigative skills for resolving discrepancies
• Intermediate to advanced communication skills in English and Spanish
• Proficiency in Microsoft Word, Excel (including macros), and Outlook
• Strong organizational and multitasking abilities
• Ability to exercise independent judgment within credit policies
• High level of accuracy and attention to detail
• Strong customer service orientation
• Ability to work extended hours, weekends, and holidays as needed

Responsibilities

Primary

• Process and review billing and credit transactions based on assigned account terms and limits
• Manage accounts receivable portfolio, including collections and customer communications
• Conduct collection calls and correspondence to resolve outstanding balances
• Maintain detailed account notes and activity tracking
• Analyze and resolve customer inquiries and discrepancies
• Process account adjustments, credits, write-offs, and refunds with appropriate approvals
• Reconcile customer accounts, including overpayments, duplicate payments, and unapplied cash
• Coordinate with internal teams to resolve pricing and invoice issues
• Monitor payment trends and identify potential financial risks
• Escalate issues and track them through to resolution
• Ensure compliance with credit and collections policies and procedures

Secondary

• Coordinate with accounting teams regarding cross-entity transactions and refunds
• Maintain and update customer contact information
• Research unidentified payments and obtain necessary details
• Provide support coverage for team members as needed
• Perform additional duties to support the Accounts Receivable function

Physical Requirements

• Continuous sitting and computer use
• Frequent communication (speaking and listening)
• Occasional standing, walking, and lifting up to 10 pounds
• Visual abilities including close vision, distance vision, and focus adjustment