A/R Collector

About your role:

• 1-3 years of experience in a billing & collections specialist position in a healthcare setting


• At least 1 year of experience with payroll, invoicing, and CC/ACH process


• Experience with financial software


• Excellent communication skills and customer service skills


• Excellent problem-solving and critical thinking skills

Experience: 

• Manage correspondence including calls and emails on all payment inquiries. Make outbound collection calls and receive inbound collection calls from customers on past due accounts.


• Identify payment problems and solutions. Ask appropriate fact-finding questions and provide accurate information to the customers. Work with the operation team to resolve customer disputes.


• Create and revise invoices and credit memos as needed.


• Maintain consistent collection effort and updated collection notes.


• Follow through on commitments made to the customer.


• Process CC/ACH/check payments daily.


• Process timesheet and invoice adjustments.


• Provide audit documentation as needed.


• Manage AR aging reports

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.