AR Credit & Collections Specialist

Town & Country Living is a global leader in home décor, textiles, and design. Our expanded family includes Home Dynamix and Amalgamated Textiles, providing more than 60 years of combined experience in the home décor industry. The combination of all three companies together brings unmatched expertise and excellence in sales, design, development, sourcing, supply chain efficiencies, customer service, and e-commerce fulfillment. With our company’s diverse multi-product assortment across all home categories, we can provide excellent offerings and service to our retail partners while responding quickly to the ever-changing needs of the marketplace.

SUMMARY

An AR Credit and Collections Specialist secures revenue by ensuring credit lines and limits are set accurately and continuously building relationships with customers to reduce DSO (Days Sales Outstanding) and open past due receivables via collection efforts. 

KEY RESPONSIBILTIES

• Ensures customer payments are received withing agreed terms by communicating aging via email and portals
• Identifies delinquent accounts early in the receivables cycle and ensure all terms and agreements
• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
• Resolves collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department
• Enter and maintain record of RTV’s (Return To Vendor) and Credits posted
• Releases orders within established thresholds and escalates discrepancies to senior management
• Reviews customer credit worthiness and make recommendations on credit limits
• Prepares exposure reports for hold/release purposes as needed
• Periodically analyzes credit lines and limits according to customer activity (i.e.; Quarterly, Yearly)
• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
• Forecast future delinquency by analyzing payment trends and credit usage
• Protects organization's value by keeping information confidential
• Updates job knowledge by participating in educational opportunities
• Accomplishes accounting and organization mission by completing related results as needed

 QUALIFICATIONS

• Strong analytical skills with a focus on details and accuracy
• Maintain flexibility in a fast paced environment and continuously evolve to meet changing business needs
• A quick learner with a strong professional curiosity and exceptional critical thinking and problem-solving skills
• Professional demeanor with excellent interpersonal and communication skills
• Ability to work in a multi-tasking environment and display strong organizational, time management and project management skills
• Highly self motivated with the ability to remain focused and work with limited supervision, perform well under pressure, manage multiple tasks, and successfully meet deadlines
• Ability to work both independently and as part of a team

EDUCATION AND EXPERIENCE

• Associate’ degree in accounting or related experience equivalent
• 1-3 year of related experience required
• Experience in handling major retail accounts such as Wal-Mart, Amazon, and Home Depot a plus
• Understanding of compliance, EDI, supply chain, import orders / invoices 
• Strong technology skills with experience with Excel and ERP systems 
• Knowledge of Generally Accepted Accounting Principles 
• Knowledge of ERP systems specifically NetSuite (not required)

To apply, submit your resume to [email protected] and respond to the following 3 questions:

1. Describe your experience managing complex AR portfolios, including chargebacks and MSA allowances.
2. How do you analyze and improve collections performance?
3. What ERP systems, reporting tools, and Excel functions have you used in your AR or credit roles?