AR Specialist 2

Summary of Position
The Accounts Receivable Processor 2 represents the company’s Accounts Receivable department. Primary role of the position is to assist with inbound and outbound calls with customers and fellow Guardian associates. Along with assisting with phone calls, the AR Processor will review and complete a variety of AR queue actions, complete audits, assist with returned mail & complete billing related updates. This position requires a professional, detail oriented and self-motivated skill set.

Essential Functions

Ability to productively work in the office and a work from home environment.
Understand MAS billing functions & processes
Prepare files for submission to 3rd party collection agency
Assist customer with settlement on account through payment or reinstatement, IB/OB call, or email communication
Generate customer invoice & letter files for mail or email format, working with outside vendor
Manage incoming & outgoing company mail
Generate and process rate increase data, compile for upper management approval & reporting
Generate weekly, monthly commission, sales, and financial reports
Research billing & payment applications
Generate debits & credits where required
Respond to customer inquiries via phone or email
Maintain customer purchase order files
Process customer account cancellations
Complete audit reports
Work assigned AR processing queue
Complete returned mail process
Assist with cross-training and updating procedures
Assist with other AR related processes when available
Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
Complete assigned Learning Management courses within the expected deadline.
Attend and interact within all scheduled department and company meetings.
Required Skills, Abilities, Education & Experience

Strong interpersonal skills to interact with internal and external customers.
Multitask orientated, ability to handle and resolve multiple customer requests.
Punctual, dedicated with good attendance record.
Excellent verbal and written communication skills.
Proven attendance record.
Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
Ability to work independently and in a fast-paced environment.
Ability to anticipate work needs and interact professionally with customers.
Excellent organizational skills and attention to detail.
2-year college degree in related field or equivalent customer accounting working experience
Previous customer service, accounts receivable background
Customer service experience, phone and interpersonal skills