Arabic Speaking Customer Service for Real Estate industry

Mercier Consultancy MD is excited to announce an opening for an Arabic Speaking Customer Service Representative in the Real Estate industry. This role is perfect for those who are passionate about real estate and thrive on providing excellent customer support. In this position, you will engage with clients and stakeholders, assisting them with inquiries related to property sales, rentals, and services, all while using your fluency in Arabic to ensure clear communication.

Key Responsibilities

• Manage customer inquiries regarding real estate services, property listings, and market trends via phone, email, and chat in Arabic.
• Provide guidance to clients throughout the buying, selling, or renting process.
• Assist with documentation and administrative tasks related to real estate transactions.
• Resolve customer issues and concerns promptly and professionally.
• Document interactions accurately within the customer relationship management (CRM) system.
• Collaborate with real estate agents and other team members to enhance client satisfaction.
• Stay informed about local real estate market conditions and regulations.

• Fluency in Arabic (both written and spoken) is required; knowledge of English is advantageous.
• Prior experience in customer service, ideally within the real estate sector.
• Strong communication and interpersonal skills.
• Ability to explain complex information in a clear and approachable manner.
• Exceptional problem-solving skills and a customer-centric mindset.
• Proficient in using customer service software and CRM systems.
• Willingness to work flexible hours, including weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...