Arcade Attendant

Westgate Las Vegas Resort & Casino is a premier destination offering luxury accommodations, award-winning dining, and thrilling casino action just one block from the famous Las Vegas Strip. As part of Westgate Resorts, we provide unforgettable vacation experiences across the country, from the sandy beaches of Florida to the snow-capped mountains of Utah. A leader in the timeshare and hospitality industry, Westgate offers affordable and diverse getaway options for every family and every budget. Whether guests seek high-energy entertainment in Las Vegas or a relaxing retreat at one of our other premier destinations, we deliver exceptional service and lasting memories.

Ensure the safety of all guests and patrons of the arcade area. Assist management with meeting safety standards, guest service standards and cleanliness. 

Role and Responsibilities: (Includes but is not limited to the following)

• Ensure guest service, safety and cleanliness standards are met in the arcade area.
• To follow the Retail and Hotel Policies and Procedures.

Performance Requirements: (Knowledge, skills and abilities)

• Ability to deal with a number of problems requiring initiative and good judgment.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger. Collect accurate information and solve management concerns.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.
• Ability to maintain the condition and appearance of the location.
• Respond to guest inquiries.  Provide guest satisfaction through assistance, direction and information with hotel guidelines.
• Reporting/fixing game issues as needed, including ticket and card malfunctions

Experience  Requirements

• Money handling experience preferred.
• guest service experience preferred

Education Requirements

• High School Diploma or equivalent

Desirables:

• Customer service experience
• Flexibility to suit the needs of the Business
• Reliability to suit the needs of the Business
• Ability to be scheduling during high occupancy and key conventions, able to adapt to schedule changes