AR/Collections Supervisor

AR/Collections Supervisor

AR/Collections Supervisor is responsible for overseeing and collecting payments for Bureau Veritas customer open items, including invoices, credit notes, and unapplied cash entries. This role involves leading, mentoring, along with helping team skip-trace, negotiating payment arrangements, and using collection tools to document discussions. Supervisor will oversee team of Collectors to minimize past due and bad debt write-offs by adhering to the Collection Department Standard Operating Procedures (SOP) and specific business guidelines. 

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Present cash position updates to operations and business leaders using standardized reporting formats for team discussions and analysis.


• Support supervisor reviews of SOP compliance; provide training and documentation to address identified deficiencies.


• Maintain a portfolio of 1,000+ invoices per employee (varies by business size).


• Generate and analyze reports (Excel V-lookups, Pivot Tables) to deliver cash updates to business leaders.


• Build and maintain timely, professional relationships with internal and external customers across assigned portfolios.


• Update collection notes after every entry to ensure full transparency on open invoices, credits, and unapplied cash.


• Execute collection calls, emails, and statements per SOP for assigned portfolios.


• Respond daily to business emails and calls; escalate overdue accounts per SOP.


• Develop payment strategies, agreements, or payment plans as needed.


• Deliver excellent customer service, resolving collection issues, refunds, and account adjustments promptly.


• Collaborate with Billing/Operations teams to resolve disputes, short payments, and overpayments.


• Coordinate with cash application team to research and clear unapplied cash using payment remittances.


• Guide customers toward ACH/Wire Transfer payments and complete necessary paperwork.


• Meet monthly KPIs: Total Overdue ≤25%; 91+ Days Overdue ≤5%.


• Comply with company policies and regulatory requirements in all collections activities.


• Perform other duties as assigned to support departmental goals within set deadlines.

Skills:

Competencies: 

Education, Certifications, and Experience: