ARD Specialist

Aging and Social Services Department

ADRC Specialist

FLSA Classification: Non-Exempt Status: Part-Time

Do you believe every older adult, person with a disability, and caregiver deserves a trusted guide during life's most complex decisions? Are you passionate about leading others while ensuring compassionate, high-quality service reaches those who need it most?

Key Responsibilities

Client Services & Resource Navigation

· Respond to individuals seeking assistance through the Aging and Disability Resource Center phone line.

· Complete comprehensive intake, screening, referral, and follow-up services for older adults, individuals with disabilities, caregivers, families and professional providers.

· Assess individual needs and provide objective, person-centered information regarding available public benefits, community resources, long-term services, and private care options.

· Assist individuals in navigating complex service systems while empowering informed decision-making.

· Advocate on behalf of clients with community agencies and service providers when appropriate.

· Maintain comprehensive, accurate knowledge of available community resources and continually update referral information.

· Provide Medicare counseling appointments by phone and in person.

· Assist clients with:

o Medicare enrollment

o Medicare Savings Programs

o Low-Income Subsidy (Extra Help)

o Prescription assistance programs

o Appeals and benefits education

Program Compliance & Reporting

· Ensure timely and accurate documentation within all required state data systems.

· Verify that all client screenings are entered within required timeframes.

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· Maintain program documentation that meets federal, state, and agency compliance standards.

· Protect confidential information in accordance with agency policy, HIPAA requirements, and applicable regulations.

· Promote public awareness of available long-term supports, Medicare counseling services, and community resources.

Continuous Improvement

· Monitor service quality and identify opportunities to improve customer experience.

· Participate in professional development and required DAIL training.

· Assist with special projects and other duties as assigned.

· Foster a culture of continuous learning, innovation, and excellence throughout the program.

Education & Experience

Required

· Bachelor's degree in Social Work, Gerontology, Psychology, Sociology, Human Services, Public Health, or a closely related field AND/OR equivalent professional experience working with older adults, individuals with disabilities, or community-based services.

· Compassionate, adaptive communication skills

· Technical proficiency

Preferred

· Experience mastering multiple program knowledge while meeting compliance and reporting requirements

Why Join GRADD?

At Green River Area Development District, you'll become part of a mission-driven organization committed to strengthening communities and improving lives throughout western Kentucky. We believe exceptional public service begins with exceptional people.