Area Director of Operations

Qualifications: Education, Licensure and Certifications, Related Work Experience

·       Clinical Masters or Doctoral Degree

·       National certification for area of specialty

·       Current professional licensure in area of specialty within the state of practice

·       Previous long-term care experience required

·       Experience leading healthcare teams a plus

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication, etc.

1.

Utilization of EMR; Microsoft office/PC skills

3.

Strong leadership, and communication skills, with the ability to bring individuals together; work

collaboratively; strong customer service skills

2.

Knowledge of HIPAA laws, understanding of healthcare related legal and regulatory requirements

4.

Effective time management and organizational skills; ability to problem-solve; adaptability and flexibility

Essential Job Duties/Responsibilities

1.

Foster an engaging culture among teammates and reports. Ensure team cohesion through communication, setting expectations, and leading regular team meetings.

2.

Regularly review and audit documentation and coding of all care team members to ensure compliance and quality.

3.

Receive and analyze clinical quality data and clinician productivity reports; reacting and counseling team members, as needed, to maintain standards.

4.

Act as clinical and workflow expert for providers within the team and help facilitate the resolution of clinical inquiries from providers, facility personnel, and family members.

5.

Regularly visit on site with care team members to observe and optimize clinical skills and workflow.

6.

Work to assign providers to facilities/patients to be sure that all services are covered for each building based on those contracted. Manages the coverage of facilities in times of vacancies and communicates collaboratively with the facility on coverage, taking into consideration the specific needs for each facility.

7.

Maintain an active knowledge of leadership at all team facilities, be available to work and resolve any concerns facilities may have and provide timely communication to the facility.

8.

Work with recruitment and HR on selection and hiring process for new employees; ensure effective onboarding and training for newly hired staff.

9.

Provide frequent and timely performance feedback to reports.

10.

May provide coverage to other geographic locations as needed; may also assist with the initial training and onboarding of new ADCOEs.

11.

Other related duties as assigned.

Compliance Requirements

Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures:

·       Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.

·       Remain informed of any changes to federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.

·       Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief

Compliance and Risk Officer.

Ethical Conduct:

·       Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.

·       Perform the job duties with integrity and professionalism.

·       Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Patient Privacy and Confidentiality:

·       Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.

·       Promptly report any violations of federal and state privacy laws and Eventus WholeHealth

·       policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.

Documentation and Record Keeping:

·       Maintain accurate and complete documentation when performing the job duties.

Physical Effort (Check the occurrence frequency for each activity)

Activity

Frequency of Occurrence

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Occasionally

Frequently

Continuously

1.  Standing

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2.  Walking

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3.  Sitting

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4.  Balancing

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5.  Kneeling

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6.  Crouching

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7.  Crawling

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8.  Reaching/Working Overhead

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9.  Keyboard Use/Repetitive

Hand Motion

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10. Climbing

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11. Pushing (up to 25 pounds)

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12. Lifting (up to 25 pounds)

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13. Other:

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Environmental Risks (Check the occurrence frequency of each exposure item)

Item

Frequency of Occurrence

N/A

Occasionally

Frequently

Continuously

1.  Chemicals and fumes

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2.  Loud noises

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3.  Vibration

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4.  Extreme Temperatures

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5.  Confined spaces

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6. Allergens: dust, mold and/or pollen

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7.  Exposure to Bloodborne

pathogens

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Principal Contacts (List principal internal and external contacts (e.g., customers, vendors, Operations Director, peers)

Internal:

Physicians and other clinicians, peers, staff, direct reports, executive management

External:

Customers, patients, patient family members, facility staff and facility management, vendors

Responsibilities for Others

Required Travel

Approximate Number of direct reports:

up to 12

Frequency (%): 60%

Subordinates’ titles

Area Clinician Support Specialist; Providers

☒ Local     ☒ Regional