Area Director of Operations - Continuous Learning Opportunities

Why New Perspective Senior Living?

A career with a purpose starts here!

This is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.

Position Summary

As the Area Director of Operations (ADO), you will be responsible for driving business performance across all departments in their assigned Communities. In doing so it is expected that you meet or exceed all financial goals while maintaining or improving the quality of service, safety, customer/team member experience, and all program initiatives. You will comply with federal and state laws and regulations as well as Company’s policies and procedures. You will work with the Communities that encourage and support the residents in Living Life On Purpose™ by focusing on resident care and the 4 Pillars (Physical Fitness, Brain Fitness, Dining Experience, and Social/Spiritual Enrichment) championing the Mission and Values every day. AL/Home care license required.

Responsibilities

• Responsible for all communities and departments maintaining or improving quality, safety, and program standards
• Ensures clinical compliance in all communities assigned to the DDO and positive survey readiness outcomes
• Responsible for financial results of assigned communities
• Responsible for customer/team member experience/satisfaction
• Meets or exceeds business performance goals for startup communities
• Drives towards 100% occupancy with a wait list.
• Recruits, hires, trains, and supervises all Executive Directors for their assigned communities. Assists with recruiting, hiring, training of all front line and department head staff.
• Provides timely performance evaluations.
• Conducts retention activities to ensure adequate levels of engaged team members.
• Where escalated, responds to all family inquiries within 24 - 48 hours.
• Where escalated, oversees account receivable balance over 30 days and facilitates collection efforts.
• Champions regulatory requirements and ensures that communities adhere to them.
• Communicates and collaborates with SVP of Quality Services to address site deficiencies and identifies risk factors.
• As a representative of the communities, maintains an active and positive visible presence in the local business community. (Service clubs, City Council, etc.). Maintains positive working relationship with County and State representatives.
• Ensures that an attractive home environment always exists with a milieu that fosters engagement, socialization and purposeful living.

Skills & Qualifications

• Bachelor’s degree in business or health related field with 5+ years management experience.
• AL/Home care license required.
• Experience working with older adults in senior living, long-term care, home health or other health care setting. Has demonstrated ability or strong desire to engage with residents with dementia.
• Ability to work in a team environment.
• Empathy for the challenges experienced by residents, families and team members and the problem-solving skill sets to support them.
• Strong computer skills and ability to interact with a variety of electronic devices.
• Ability to work a flexible schedule, including weekends and holidays.

Team Member Benefits & Perks*

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Leadership Development & Career Advancement
• Real-time Access to Earned Wages
• Referral Bonuses
• Employee Assistance Program

*Benefits vary by full-time, part-time, and PRN status.

New Perspective is an Equal Opportunity Employer.