Area General Manager

Overview:
Key Objectives of the Role
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students.

The Area General Manager reports to the Regional Property Manager and is responsible and accountable for overseeing and ensuring the optimum operational and financial performance of the communities. Manages the staff and oversees completion of all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, individual and team development, reporting, and safety and legal compliance.

Its a big job, but you will be part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students.

Does this sound like you?
You are passionate about ensuring students live their best life
You are

Bold

, you are not afraid to challenge boundaries and try new things
You are

True

, you are a force for good, you act responsibly towards others and the planet. You are sustainability minded and want to help better the future.
You are

Real

, you take pride in what you do, and you own it
You are

Open

, you are open-minded, open hearted and open to new ideas

Responsibilities:
Key Responsibilities

Supervise entire properties staff to ensure all duties are being completed effectively and in a timely manner.
Guide staff in ensuring timely collection of rents. Use and oversee persistent and aggressive collection actions to minimize revenue loss, delinquency, and promotes high economic occupancy. Follow established company and legal requirements related to the eviction process.
Manage the accounts receivable process at the properties and ensures timely recording of payments. Stay up to date with accounts payable, and make certain all invoices are accurately recorded, approved, and paid.
Coordinate and oversee marketing and sales programs. Maintain market information including amenities, facilities, and pricing. Prepare for and participate in weekly leasing activity call.
Complete regular review of financial statements and reports on status of the properties. Reports to review include weekly leasing, monthly operating, rent roll, delinquency, budget comparison, occupancy, and monthly billing reconciliations. Review and analyze monthly operating reports with the idea of increasing income and reducing costs.
Review, complete and follow up on weekly leasing reports and monthly financial reports.
Investigate all complaints, disturbances and violations and resolves the issues.
Oversee all facilities management for property including land, building, and equipment. Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, curb appeal, risk management & safety requirements, cleanliness, and general appearance, and implements corrective measures as necessary.
Enforce all policies and procedures. Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
Identify and implement opportunities for increasing revenue potential, including proposing and justifying
capital improvements to enhance the assets value, optimize return on investment, and promote long-term financial growth for the community.
Assist in formulating the communitys annual operating and capital budgets and implements programs designed to achieve the communitys financial, operating, and resident services goals.
Use sound financial measures to ensure that budget and financial goals are met. Produce timely and accurate administrative, accounting, and other reports. Provide analysis and explanation for budget variances that occur.
Hire and oversee contractors, vendors, and other service providers in accordance with company vendor compliance requirements. Coordinate and oversee vendor program including competitive bidding and contract compliance. Work with other departments within the company to plan, schedule, and coordinate general maintenance, major repairs, remodeling, and/or construction projects for the property.
Hire, supervise, train, and lead community team members to achieve property and company operational goals. Maintain an awareness of training resources available and encourages the development of team members. Use performance counseling to correct and/or improve performance issues.
Report to and follow direction of the Regional Manager and consistently and effectively communicates with the regional manager and other relevant teams regarding property performance. Determine and make recommendations to the regional manager on how resources can be used for improvements and maintenance of the communities.
Hold regular community team meetings to communicate goals, progress toward goals and expectations and identify actions to achieve objectives. Create a clear realistic vision for the property and effectively communicates expectations and a direction to the community team members. Lead by example for community team members in the areas of resident communication, leasing, and telephone techniques.
In conjunction with the Maintenance Supervisor, oversees the maintenance and safety of the property. Works with the maintenance supervisor to conduct on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics. Ensures safety logs are maintained.
Ensure office is opened on schedule and that the office and model apartments are maintained in a clean condition. Begins daily work quickly and independently.
Complies with all state, federal and local laws including Fair Housing. Oversees compliance with policies related to employment and Human Resources. Communicates policy and procedure changes with community team members.
Uses tools, methods, & systems to gather and interpret current market and economic trends that may impact the community.
Complies with all Company procedures relating to turn activities including budgeting and pre-turn planning, vendor management, cost containment, and staffing.
Performs other duties as assigned and as necessary.

This position is eligible for a housing discount equivalent to a standard 1 bed x 1 bath unit at this Yugo property,

pending unit availability on site. This position is paid annually within a salary range of $85,000 - $88,000 / year.

Qualifications:
Experience and Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education:
Bachelors degree required; or 2 years of experience in the student housing / multi-family housing / hospitality industry; or equivalent combination of education and experience.
Minimum of three years supervisory experience, preferably in residential properties, rental operations, or related business operations required.

Knowledge:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Entrata or equivalent property management software
Must possess expertise in selling strategies and methodologies

Other Qualifications:
Superior organizational ability
High communication skills
Self-starter, high energy
Can access, read, and respond to Social Media messages and other tech platforms
Needs to be thorough, reliable, responsible, honest, organized, flexible, adaptable, and be service-oriented
Reliable transportation to and from work
Carbon Literacy Certification or willingness to undertake training

Heres some of what we offer:
Competitive Salary

Generous benefits package! Including health, dental and vision.

Company paid STD, LTD and Life insurance

401k

+ employer matching up to 4%

Three weeks of PTO

Paid wellness time

11 paid Holidays

In our quest to change the world and inspire the change-makers of tomorrow, we have a set of super-powers. Were harnessing the power of our international presence, our passionate team, our pioneering spirit, our signature experiences, and our commitment to a truly diverse and inclusive workforce where every amazing employee feels valued and empowered. Having almost tangible advantages to ensure we are fully equipped to transform students lives for the better.
The Yugo team is a force for good, our mission is to harness this passion to deliver an extraordinary living experience that supports the transition to and from student life.
#LI-ONSITE

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