Area Manager

The Area Manager manages retail operations in New York City, which currently includes 4 retail locations (20-30 total employees). This is a full time position, responsible for ongoing store operations within NYC - hiring & training FOH team, upholding and streamlining processes, liaising between stores and the central kitchen, and actively participate in day-to-day store operations when needed. Initially, you will oversee 4 NYC stores, and as we expand our NYC Market, the number of stores and employees you are responsible for will increase. If you are a strong leader who is passionate about people, energized by the idea of changing the way people eat on the go, and full of positive energy, this may be the position for you.

Perks
Why do I want to work at Proper Food? Oh, we'll tell you... 

• An annual salary of $75,000-$85,000, depending on experience, plus a bonus program-we reward both personal and company-wide performance
• Flexible vacation time
• Company contribution towards medical, dental and vision insurance after 60 days of employment
• Commuter benefits program for pre-tax savings
• Delicious shift meals
• Cell phone reimbursement
• Stores are open Monday-Friday and closed most major Holidays
• With Proper Food's growth comes your growth - we mean it! We develop our team members & promote from within.

Area Manager Responsibilities

• 
  Customer Experience: Take pride in delivering an exceptional customer experience including a spotless store environment, flawless product quality and the kind of customer service that puts a smile on everyone’s face. Closely monitor and quickly respond to customer feedback via multiple channels (e.g., in-store, email, loyalty program, social media, etc.).
• Leadership: Maintain our positive, warm and high-performance culture. Demonstrate hands-on management, rolling up your sleeves and jumping in wherever needed. Be a role model for delivering an exceptional customer experience. Foster a positive, team-oriented environment.
• Financial and Qualitative Results: Ensure all NYC stores meet financial and qualitative goals. Drive revenue, manage labor & supply costs and set daily pars optimally to impact profitability.
• Team building: Hire, inspire and grow the store teams. Hire new employees who share our values and consistently deliver an exceptional customer experience. Train, coach and mentor team members to become leaders. Develop a pipeline of future leaders by continually identifying potential leaders and preparing them for promotion.
• Staffing, Scheduling & Personnel management: Manage employee scheduling and payroll. Address performance issues swiftly and respectfully. Coordinate staffing on a weekly and daily basis.
• Operations: Ensure all procedures are being executed efficiently, effectively and at the highest level. Ensure functionality of all equipment and manage general store upkeep.
• Inventory: Oversee and set daily & weekly pars. Supervise supply ordering.
• Catering & menu implementation: Assist Catering/Training Manager and support catering program. Create and update collateral; labels, menus, allergens, signage, oven settings, update websites.
• Develop strong cross-functional partnerships: including Catering, Kitchen, Business Development and Marketing. Partner closely with the Executive Chef and commissary kitchen team with daily communication and a ‘one-team’ approach. Communicate customer feedback and sales trends to influence menu. Support launch of seasonal menu updates and product/marketing roll-outs.

Company Background

At Proper Food, we make it a cinch to eat well on the run. We craft our fare by hand fresh every morning the only we know how – with whole, seasonal ingredients sliced, chopped and seasoned with care. Nothing phony or factory-made. Just good, proper food that’s packed and ready to go. We cook all our meals from scratch each morning in our commissary kitchen and deliver them to our stores twice a day. At the end of each day, all unsold meals are donated to local food banks.

Proper Food launched in San Francisco in 2014 and has rapidly grown to 20 locations, earning accolades from customers, food critics and local media. We expanded to New York in 2019 - bringing our fresh, honest fare to NYC and redefining ‘fast food’ in way that appeals to the food-savvy and time-starved. Our mission is to change the way people eat on the go and we have ambitious growth plans ahead!