Area Manager

Key things that you want to know about this role:

Job Level: 3+ years residential multi-site management experience

Education: High school diploma required; Bachelor's degree preferred.  Tax credit experience required

Job Location: This important role supports our **7 North Carolina Communities**  Must reside in North Carolina within a couple hours of Charlotte, NC.

Position Type: Full-time 

Travel: Required

Pay Range: Starting at $70K/YEAR -- Pay depends on experience level - we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Area Manager, you will be responsible for the onsite team, compliance, operations, financial performance, and overall appearance of the affordable properties in a region.  

Supervision:

Directly supervises onsite teams and accomplishes supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, development, and training associates; planning, assigning, and directing work; appraising performance; rewarding, counseling, disciplining associates, addressing, and resolving resident, vendor, and associate’s issues and concerns.

Summary of responsibilities:

• Responsible for ensuring Pivotal Policies and Procedures are being followed and adhered to
• Responsible for attendance and payroll timecard approvals of onsite team
• Responsible for reviewing payables and approving all reimbursements for on-site staff
• Responsible for the review and approval of all invoices and credit card purchases
• Complete ongoing training per Pivotal policy and ensure onsite team is as well
• Perform regular site visits to the communities within the portfolio and complete site visit notes and action items outlined for completion
• Responsible for Yardi management, cleanup of ledgers, late fee removals
• Responsible for understanding housing programs such as LIHTC, HOME, RD, and HUD for each project
• Responsible for reviewing files to ensure they are up to date, complete, and uploaded to Yardi
• Responsible for understanding each properties’ rent and income levels, specific set asides, or special nuances of each project to ensure compliance is met
• Responsible for assisting in determining rental rates by market, meeting occupancy goals, rent collections, recertifications, and financial performance on a weekly basis providing updates to the Regional Vice President
• Review and approve lease renewals to ensure maximum rental rates met according to policy
• Ensure that annual inspections and quarterly inspections are completed and logged accordingly by on-site teams at each property
• Communicates the status of projects and issues with the Regional Vice President of Operations on weekly basis
• Assist managers in completing incident reports and supervise through resolution
• Responsible for identifying Capital Projects to preserve the assets with the on-site team
• Responsible for implementing the directives/strategies of the Regional Vice President
• Responsible to participate in the Lease Up process of any new property as directed by the Leasing Team and Regional Vice President
• Other duties as assigned

Full-Time Benefits: 

• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company-paid holidays and unlimited PTO
• Yearly Bonus Opportunities –Eligible for performance-based bonuses, rewarding strong results and teamwork.
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.