Area Manager

Area Director

Location: On-site | Queens

Reports to: Senior Regional Director/ Regional Director

The US base salary range for this full-time position is $145,000- $150,000 based on level of experience plus discretionary bonus   

About Twin Pines Management  

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city’s most complex and impactful assets, that have helped shape neighborhoods. 

Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results. 

We leverage cutting-edge technology, data analytics, and best practices, offering our team the tools, structure, and career pathways of a national platform while maintaining the agility and entrepreneurial spirit of a New York–focused firm. 

At Twin Pines, you won’t just manage properties, you’ll solve complex challenges and grow alongside a leadership team that values accountability, innovation, and opportunity. 

Role and Responsibilities Overview  

The Area Director is responsible for overseeing operations, compliance, and performance across a portfolio of affordable or mixed-income multifamily communities. This role ensures consistency in execution, regulatory adherence, and leadership standards across multiple sites while serving as a key partner to Regional leadership.  

You will directly support and guide property level employees, ensuring assets are well-run, audit-ready, financially disciplined, and delivering a strong resident experience. Success in this role includes fewer escalations, stronger site leadership, improved compliance outcomes, and communities that operate smoothly at scale.  

This role is ideal for a seasoned affordable housing leader who thrives in the field, balances accountability with coaching, and understands how to translate strategy into day-to-day execution across multiple properties.  

Portfolio Operations & Performance  

• Oversee daily operations across a portfolio of affordable housing communities  

• Ensure consistent execution of company standards, policies, and procedures  

• Monitor occupancy, collections, maintenance performance, and resident satisfaction  

• Identify operational risks and implement corrective action plans proactively  

Financial & Asset Support  

• Review and support property budgets, forecasts, and variance explanations  

• Partner with Regional leadership on expense control, capital planning, and performance improvement initiatives  

• Monitor financial trends across the portfolio and flag risks or opportunities  

Compliance & Regulatory Oversight  

• Ensure compliance with HUD, LIHTC, Fair Housing, Section 504, and applicable state and local regulations  

• Partner with compliance teams to support audits, file reviews, and inspections  

• Ensure Community Managers maintain audit-ready files and documentation  

• Serve as an escalation point for complex compliance or resident issues  

People Leadership & Development  

• Directly manage and coach Community Managers and site leadership  

• Support hiring, onboarding, performance management, and development planning  

• Drive accountability while fostering engagement and retention  

• Model strong leadership presence and professionalism across properties  

Stakeholder & Cross-Functional Partnership  

• Act as a liaison between site teams, compliance, maintenance, accounting, and senior leadership  

• Support communication with ownership groups and regulatory agencies as needed  

• Represent the organization professionally in the field at all times  

Qualifications 

• Demonstrated success overseeing multiple affordable or regulated housing communities  

• Strong working knowledge of HUD, LIHTC, Fair Housing, and NYC-specific housing requirements  

• Proven ability to lead, coach, and hold Community Managers accountable  

• Strong operational judgment and comfort managing escalations  

• Financial acumen related to property operations and portfolio performance  

• Clear, confident communication skills across diverse stakeholders  

Education & Experience:  

• High School Diploma or equivalent required; Bachelor’s degree preferred  

• 7+ years of multifamily property management experience, including affordable housing  

• Prior experience as a Regional/Area-level leader required  

• Familiarity with property management systems (e.g., Yardi, RealPage)  

• New York Real Estate License preferred or willingness to obtain  

Work Environment & Physical Requirements:  

• Field-based role requiring regular travel between properties  

• On-site office and residential community environments  

• Ability to walk properties, climb stairs, and work outdoors in varying conditions  

• Ability to lift or carry up to 25 pounds occasionally  

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions  

Perks & Benefits:  

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.  

• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.  

• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.  

• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.  

• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.  

• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.  

• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.  

• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.  

Benefits offerings and employee contributions may vary by plan and are subject to change