Area Operations Manager, Boston

Job Summary: The Area Operations Manager (AOM) plays a pivotal role in ensuring the success of their assigned cafes in each of the Three Pillars (team development, community leadership, and financial management). A significant portion of this success relies on annually supporting, coaching, and developing up to eight (8) Student Cafe Executive Officers (SCEOs) through their entire term, kicking off the relationship at their time of hire. This multifaceted position calls for a proactive individual with a whatever it takes attitude, ready to take on the varied day-to-day opportunities and challenges. 

What You Will Own

• Talent Pipeline: Ensure the team is fully staffed to meet operational demands and identify and develop exceptional talent for leadership roles.


• Guest Experience: Conduct regular quality assurance checks, audit performance to look for and correct inconsistencies in execution, and maintain a culture of hospitality within the cafe.


• Cafe Standards: Remain up-to-date on all cafe operations in order to train and coach on all cafe roles. Make SOPs easily accessible to the team and maintain operational integrity by ensuring team members are following all listed steps. Ensure SCEOs are following progressive discipline policies and issuing Coaching & Counseling forms when necessary, as well as advise and assist with involuntary terminations. Hold SCEOs accountable to consistent communication channels with their team. 


• Financial Management: Review, provide feedback, and approve weekly schedules to ensure labor hours are both aligned with demands and stay within budgeted expenses, coach SCEOs on how to read and act upon Profit & Loss statements, and present and defend P&L during reviews for assigned cafes. Produce and assign Labor Models to assigned cafes. 


• PARS & Inventory: Ensure accuracy in inventory counts and review and approve Orders & PARS Inventory Worksheet for all assigned cafes.


• Partner Management: Represent Saxbys as the main point of contact for landlords, facilities, maintenance, aux service, etc. to ensure day to day operations run smoothly and maintain Campus Resource Guide with up-to-date information.


• Cafe Openings: Manage café setup and initial grand openings as the Operations lead, working closely with all departments to ensure a successful start. 


• Local and Competitive Marketplace: Stay current with industry trends, local competitors, and community updates that may have an impact on the business in order to take a proactive approach when it comes to managing cafe operations.

Who You Will Support

• Marketing: Provide intel on opportunities on campus through research and communication with partners. Support SCEO through the refinement of the Campus Marketing Plan to focus efforts on  highest potential ROI and ensure execution of key dates and deliverables. 


• Head of Area Operations: Assist with academic partners, requested reports, and special projects.


• Recruiting: Nominate, vet, and assist internal candidates in the SCEO pipeline, complete final interviews for candidates, and effectively communicate hiring needs to Campus Recruiters. Participate and collaborate on initiatives to increase the candidate pool. 

Who You Will Supervise

This position oversees between 1-4 direct reports.

What Success Looks Like

• All assigned cafes operate at or above budgeted revenue


• All assigned cafes operate at or above budgeted NOI


• 30%+ of the cafe staff are Team Leads


• 100% of SCEOs are hired by March 31 for the fall semester or October 31 for the spring semester.

Where You Excel

• Master of prioritization


• Holds others accountable


• Adaptable to change 


• Patient but firm


• Builds rapport across diverse audiences


• Developer of individual contributors

What Else is Expected

• Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. 


• Either 2+ years of foodservice management experience OR a minimum of 6 months as a Saxbys CEO or SCEO or Certified level team member


• Multi-unit management experience a huge plus 


• Excellent written and verbal communication skills


• Outstanding passion for hospitality and servant leadership


• Experience managing teams and processes effectively 


• Ability to travel up to 80% of the time 


• Valid drivers license 


• Physical requirements:




• Able to stand and walk for extended periods of time 


• Able to stoop and kneel


• Push, pull, lift or carry up to 35 lbs


• Ascend or descend ladders, stairs, ramps