Area Property Management Specialist

At Mercy Housing, we believe everyone deserves a place to call home. As the nation's largest nonprofit affordable housing provider, we build, preserve, and manage service-enriched affordable housing that helps individuals and communities thrive.

The Area Property Management Specialist partners with on-site property teams to ensure communities operate efficiently, remain compliant with affordable housing regulations, and achieve operational and financial goals. This role provides hands-on support, training, and coaching to property staff, identifies operational challenges, and implements solutions that improve performance across a portfolio of properties.

Strong background in affordable housing operations and leadership is required for this role. 

This is a fully on-site position requiring regular local travel to properties within the assigned portfolio.

Pay: $30.00–$36.00 per hour, depending on experience.

Benefits

• Multiple medical plan options


• Dental coverage (including adult and child orthodontia)


• Vision insurance


• Free basic dental plan


• 15 days of paid time off during your first year


• 12 paid holidays plus 2 floating holidays


• Paid office closure between Christmas and New Year's


• Early-close Fridays (3 paid hours each Friday)


• Early office closure before company holidays (3 paid hours)


• 403(b) retirement plan with employer match


• Paid volunteer time


• Paid parental and caregiver leave


• Employer-paid life insurance


• Employee Assistance Program (EAP)


• Pet insurance options

Responsibilities

• Support the day-to-day operations of an assigned portfolio of affordable housing communities to ensure compliance with Mercy Housing standards and regulatory requirements.


• Assess operational challenges and partner with property teams to implement effective solutions that improve performance.


• Provide coaching, training, and ongoing support to property management staff on operational processes, compliance, property management software, accounting systems, and personnel-related systems.


• Monitor occupancy levels and collaborate with site teams to maintain or exceed budgeted occupancy goals.


• Support rent collection efforts and ensure rent collection procedures are consistently followed.


• Maximize rental revenue while ensuring compliance with applicable affordable housing programs and regulatory requirements.


• Review operating expenses and partner with property teams to maintain performance within approved budgets.


• Monitor regulatory compliance, including resident file reviews, certifications, interim recertifications, and required documentation.


• Conduct property visits and provide recommendations to improve operational efficiency and resident service.


• Collaborate with regional leadership and cross-functional teams to support property performance and organizational goals.


• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.


• Previous affordable housing or property management experience, including HUD, Low-Income Housing Tax Credit (LIHTC), Rural Housing, and Tax-Exempt Bond properties.


• Working knowledge of Fair Housing, landlord-tenant laws, and other applicable federal, state, and local housing regulations.


• Experience managing property financial performance, including budgets, occupancy, and rent collections.


• Leadership/management experience.


• Ability to travel locally to properties within the assigned portfolio.

Preferred Qualifications

• Professional certification in affordable housing or property management (CAM, HCCP, COS, CPM, ARM, or similar).


• Lease-up experience.

Knowledge, Skills & Abilities

• Strong understanding of affordable housing operations and regulatory compliance.


• Ability to analyze financial reports, operating statements, budgets, and property management reports.


• Proficiency with Microsoft Office and property management software.


• Excellent coaching, training, and interpersonal communication skills.


• Strong organizational and problem-solving abilities with attention to detail.


• Ability to prioritize multiple projects and meet deadlines while working independently.


• Professional written and verbal communication skills.


• Commitment to providing excellent customer service and supporting high-performing property teams.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.