Area Sales & Operations Manager - Flatiron/NoMad

Title: Area Sales & Operations Manager

Reports to: Regional Sales & Operations Manager

Employment Status: Full Time/Exempt

SLT, a rapidly expanding fitness brand with a strong presence in the Northeast, seeks a dedicated Area Sales & Operations Manager to join our team. With a focus on innovation, client experience, and operational excellence, SLT has established itself as a leader in the industry. As an Area Sales Manager, you will drive the success of 2 operating studios (Flatiron and NoMad). You will be responsible for fostering a culture of growth, creating an energetic environment, and maintaining sales and brand standards. This person possesses a strong desire to maximize revenue and occupancy, enjoys innovation, and is detail-oriented. If you are passionate about fitness, possess leadership skills, and are ready to make an impact, we invite you to join our team.

KEY RESPONSIBILITIES:

CLIENT EXPERIENCE

• Create concierge-like studio experience with exceptional customer service incl. assisting clients, responding to client inquiries, and resolving any complaints


• Collaborate with instructors to guide new clients through their first SLT experience (incl. studio tours, machine demos, new client offers)


• Foster relationships to create deeper community bonds across clients, staff and instructors


• Encourage and communicate feedback


• Resolve all client booking requests and issues in a timely manner


• Assist with Privates and Events happening in the Studios

STAFF MANAGEMENT

• Responsible for interviewing, training, managing and reviewing the studio's front desk staff (CSTeam)


• Keep staff informed and focused  on promotions, sales and goals


• Supervise client services team members engaging in product and retail sales, facilities, and customer service needs


• Motivate and provide daily support to team members while exemplifying SLT’s core values

OPERATIONS

• Oversee the day-to-day operations of the studio


• Responsible for achieving studio revenue, occupancy, new client and retail goals


• Manage studio appearance and cleanliness including equipment, desks and surfaces


• Manage SLT referral program


• Aid in private session booking


• Receive, process and manage display of all retail merchandise


• Complete monthly merchandise inventory


• Manage inventory of studio supplies


• Coordinate with cleaning & towel company when necessary


• Perform bi-weekly machine maintenance; report issues

MARKETING

• Drive acquisition and retention for the studio in collaboration with with Regional Manager & Marketing


• Sell memberships and intro offers to existing and prospective clients to grow studio revenue and utilization


• Lead studio-level marketing and execution of SLT promotions in collaboration with studio team and Marketing


• Create local relationships and develop initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing


• Build studio community through client relationships, loyalty program and new client experience


• Coordinate curated classes including fundraising and donated classes

QUALIFICATIONS

• Management and fitness experience


• Sales experience


• Self-starter with strong managerial and interpersonal skills


• Ability to multi-task and delegate when necessary


• Strong problem-solving skills


• Group fitness instruction experience a plus