Area Service Manager

Summary

STERIS IMS' On Location Area Service Manager (ASM) is a hands‑on operational and commercial leader of approximately 10-12 field based Repair Technician employees. You will be responsible for delivering high‑quality surgical instrument repair and clinical support services across your assigned geographic area. You'll drive Customer satisfaction, retention and revenue performance by ensuring safe, compliant and efficient service delivery, while acting as a subject‑matter expert in surgical instrument repair, operational analytics and service model design. 

What you'll do as an Area Service Manager

• Responsible for building strong Customer relationships and representing Service in escalations, critical meetings and high‑visibility engagements.


• Serve as a subject‑matter expert (SME) during Customer business reviews; preparing and presenting operational and financial analytics, trends, and insights.


• Identify organic growth opportunities within existing accounts and partner with Sales/Service teams to develop and optimize new business within current territory.


• Design and drive Customer First engagement initiatives tailored to Customer needs.


• Lead, train, coach, and develop field‑based Repair Technicians and Supervisors to ensure high‑quality, safe, and compliant service delivery.


• Oversee onboarding, skill certification, and ongoing competency development for technicians.


• Maintain a broad understanding of hundreds of surgical instrument types and repair techniques, and ensure Repair Technicians meet applicable technical and quality standards.


• Conduct timely performance management, coaching, development discussions, and corrective actions when required.


• Ensure full compliance with safety, regulatory, operational, and quality requirements.


• Contribute to operational planning, forecasting, budgeting, and expense control.


• Support delivery of financial targets, margin performance and P&L objectives.


• Oversee tools, inventory, asset management, and operational cost controls.


• Collaborate with IPT (Infection Prevention Technology), Surgical, Mobile SPD (Sterile Processing Department), Consumables, and other internal teams to deliver cohesive service solutions.

The Experience, Skills and Abilities Needed

Required:

• Bachelor’s degree and 6 years of experience, including 2 years leading teams


• In lieu of degree,  must have 14 years relevant work experience, including relevant leadership experience, such as military, sales or industry related


• Experience in resource planning, managing employee performance and basic P&L/budget reporting


• Valid driver’s license required


• Must be 21 years old to meet FMCSA requirements for commercial driving

Preferred:

• Experience (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry  


• 4 + years of field service leadership roles


• Continuous Improvement training or proven results


• Strong business acumen, related experience in managing budget/cost planning and managing performance processes 

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
 

Here is a brief overview of what we offer:
 

• Market competitive pay 


• Extensive paid time off and 9 added holidays 


• Excellent healthcare, dental and vision benefits 


• Long/ short term disability coverage 


• 401(k) with a company match 


• Maternity and parental leave 


• Additional add-on benefits/ discounts for programs, such as pet insurance 


• Tuition reimbursement and continued education programs 


• Excellent opportunities for advancement in a stable, long term career 

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