BrightStar Care of Novi is searching for a dedicated, operations-focused leader to join our team! As the Home Health Care Area Services Director, you will oversee all office and field staff, ensuring they deliver consistent, safe, compassionate, and high-quality care to every client. This role is responsible for managing overall territory and office operations while maintaining accountability for all personnel. We are looking for a self-motivated, energetic individual to lead a dynamic team of home health care professionals, including clinical, sales, and office staff. This full-time position offers a fulfilling opportunity to make a difference by providing care to individuals in their homes.
Home Health Care Area Services Director Benefits
- Weekly pay with direct deposit
- PTO
- Health, Dental & Vision insurance
- Short & Long Term Disability
- Life Insurance
- 401k
Responsibilities:
- Client and customer care – effectively manage the customer care managers (CCMs), schedulers, and all customer/client relations
- Recruitment – oversee the recruiting process and assist with implementation and execution of active, ongoing recruitment strategies to attract the best field staff and branch office staff
- Payroll, scheduling, billing– Supports and uses all technology tools and resources to ensure proper business processes
- Accreditation and compliance – enforces and maintains all Joint Commission accreditations standard of excellence and complies with all federal, state, and local regulations, as well as employment laws and practices
- Provide support to the Sales Team – assist with sales visits, initial inquiries, marketing events and other community needs to drive the business
- Assist with on-call for emergency staffing, or urgent branch matters outside of normal business hours.
Requirements
- High School Diploma required
- Associates and/or Bachelor Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years’ experience supervising multiple departments (Branch Management, Care Coordination or similar) and/or managing sales, customer service, and human resources functions within an office setting.
- 1-2 years sales management experience
- Valid driver’s license
- Valid state required proof of full coverage auto insurance
- Management experience within a healthcare environment with supervision of direct caregivers, LPNs, CNAs, and RNs is highly desired.
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