Call Center / Scheduling Representative

• 
  Fluent in Armenian required
  


• Previous dental or medical call center experience required


• High school diploma or equivalent


• Excellent verbal and written communication skills


• Strong customer service and organizational abilities


• Experience with dental software (Open Dental preferred)


• Punctual, dependable, and committed to fixed schedule

• Answer and manage high-volume inbound calls with professionalism and courtesy


• Schedule, confirm, and adjust patient appointments using dental software


• Provide accurate information on services, insurance, and office policies


• Handle appointment changes, cancellations, and inquiries promptly


• Make outbound calls for reminders, follow-ups, and schedule fills

• Maintain accurate and detailed patient notes in scheduling system


• Coordinate with clinical and front office staff to optimize provider schedules


• Ensure all calls, inquiries, and appointments are documented properly

• Adhere to HIPAA standards and maintain strict patient confidentiality


• Follow internal office protocols and communication guidelines


• Support a respectful, patient-centered communication environment

• Paid and Unpaid Vacation


• Sick Leave: 40 hours paid sick days annually.


• Company Paid Holidays: 5 major holidays per year


• Performance Based Incentives may be available