Arrival Customer Service Agent (TP)

Position Objectives: 

This position will support the Customer Service and Arrival operational functions for San Francisco, CA. Arrival Customer Service Agent will ensure there is clear verbal communication to assist passengers’ during the operational offboarding process.

What You’ll Do

1. Call G2 WCH

• After briefing, contact G2 WCH at (415) 656-7317

• Provide:

 • Number of WCHs

 • Arrival gate

 • Flight arrival time

2. Gate Setup

• Upon dispatch:

 • Set up extension poles

 • Take and send setup photo to Ops Group Chat

• If gate occupied, update chat with:

 • Airline using gate

 • Estimated departure time

3. FIS Door

• Open FIS door

• Notify Ops Group Chat

4. Arrival Timeline Updates (real time to group chat)

• Post:

 • Block-in time

 • Jetbridge attached

 • Door opened

 • 1st/Last pax out, 1st/Last crew out

• While waiting for last crew, inform pax of baggage carousel number

5. Baggage Claim Support

• Go to Arrivals area

• Assist with damaged or missing bags

• Send photo(s) to Ops Group Chat

6. Left-Behind / Lost & Found Items

• Follow baggage handling procedures

• Log items in WorldTracer

• Record in Lost & Found Excel log

-Customer Service

1.       Collaborating with airline teams and fellow agents to ensure smooth operations.

2.       Delivering excellent customer service under pressure in a dynamic terminal setting.

3.       Making clear announcements and providing directions.

4.       Assisting Passengers at check-in counters.

5.       Verifying travel documents and complying with airline and TSA protocols.

What You Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal

Authorized to work in the U.S. and able to pass a background check and drug

Schedule

• Must be available to work at least 4 days per week, including weekends and holidays
• Shifts may include afternoons, evenings, or nights

Pay & Benefits

• Hourly Pay: $23.15 per hour
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement