Asset Protection Manager, Fargo, ND

As the Asset Protection Manager you will lead Asset Protection activities for your assigned Store in accordance with company policies and procedures, in order to drive

Primary Responsibilities:

Team Development

Actively walks the floor and coaches in the moment to enhance each associate's ability to develop
Frequently conducts developmental conversations with direct reports and maintains notes on observations of strengths and opportunities
Interviews and hires Asset Protection talent for the store
Coaches associates and advises Store/District Leadership Teams when opportunities are noted

Shrinkage and Safety

Tailors company Asset Protection direction to their particular store and creates new ways to educate and motivate store teams to focus on shrinkage reduction and safety
Coaches store associates on keeping work areas and sales floor free of hazards to protect customers and associates from accidents
Regularly analyzes and reviews incident trends to advise store leadership of action steps that can be used to prevent future incidents

Merchandise Protection

Periodically audits departments for merchandise protection standard adherence
Walks the sales floor to identify merchandise protection opportunities that deviate from company standards

Court Hearings

Attends hearings as required and updates appropriate files with court-related outcomes
Maintains relationship with local law enforcement

Internal & ORC Investigations

Proactively identifies potential acts of theft and fraud by observing associate and customer activity and reviewing exception reports and ISS referrals
Aggressively investigates suspicious behavior (collects intelligence, documents behavior, installs cameras, etc.)
Interviews associates suspected of theft or fraud in accordance with company policies and properly documents all stages
Reviews and ensures all AP documentation is complete, accurate and is maintained to the policies of the company
Communicates MI photo alerts to associates and partners with other locations/retailers to identify ORC groups and patterns
Takes direction from District Asset Protection Manager and/or Market Investigator to gather evidence on ORC and external fraud

Performance Standards

Consistently meets established performance standards for the role, including (but not limited to) shrinkage, product and service sales, customer service, productivity and attendance

Core Competencies & Accomplishments:

Work Experience - 3-5 years relevant experience, ideally in a big-box retailer or in multi-unit specialty retail
Education - Bachelor degree or equivalent work experience
Drives Performance - Holds self and others accountable to a higher standard to achieve results; provides feedback, visibility and recognition to the team.
Develops Talent - Builds a diverse and high performing team; provides feedback and stretch assignments to foster growth; empowers the team to make critical decisions; rewards and recognizes efforts and frequently discusses future opportunities and development plans.
Practices Candor - An approachable and unguarded leader that shares honest and constructive feedback with team; sincere with communication.
Organization/Time Management - Plans and structures work; prioritizes tasks based on impact to sales, profit or customer experience; executes tasks in an efficient manner.

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.
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