Asset Recovery Analyst

Job Title: Asset Recovery Analyst

Location: Ultralag, Heredia (Hybrid)

Experience: 3+ years

Education: Associate’s degree or equivalent preferred

No. of Openings: 1+

Summary:

The Asset Recovery Analyst is responsible for supporting asset recovery operations by ensuring accurate reconciliation between internal systems and third-party logistics partners. This role plays a key part in maintaining data integrity across the service logistics network, managing return transactions, and supporting billing and recovery processes.

The analyst will work closely with internal teams and external partners to monitor return dispatches, resolve transaction issues, and provide reporting insights to drive operational improvements. This is a highly detail-oriented role requiring strong analytical skills and the ability to manage tasks independently in a fast-paced environment.

Core Responsibilities:

• Monitor return dispatches and ensure alignment between ERP systems (e.g., SAP) and third-party return transactions
• Identify failed or incorrect transactions, investigate root causes, and implement corrections
• Track daily and weekly defective return locations (e.g., UPS) to identify processing issues and resolve open transactions
• Maintain a consolidated log of defective transactions, including root cause and corrective actions
• Provide weekly reconciliation reports and highlight areas requiring remediation to leadership teams
• Support monthly and quarterly close processes by addressing transaction discrepancies
• Identify activities supporting billing and payment processes within asset recovery
• Collaborate with third-party partners and internal IT teams to ensure system alignment
• Respond to customer and partner inquiries related to return labels and instructions
• Participate in ongoing projects, meetings, and provide regular updates on operational activities

Required Skills:

• 3+ years of experience in data analysis within a service parts, logistics, or supply chain environment
• Experience working with ERP systems such as SAP or Oracle
• Strong analytical and problem-solving skills
• Advanced Excel/Google Sheets skills (VLOOKUP, Pivot Tables, Concatenate)
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to work independently in a remote environment
• Proficiency in Microsoft Office or Google Workspace

Desired Skills:

• Basic understanding of global logistics and trade management
• Experience with service planning or logistics systems (e.g., UPS, Baxter)
• Experience supporting billing and asset recovery processes
• Ability to work in global or cross-functional environments
• Additional language skills beyond English