Asset Recovery Coordinator - Hybrid - Tuesday - Friday 9 am - 5:30 pm Saturday 10:30 am - 7 pm

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Work Schedule: Monday - Friday 9:00 AM - 5:30 PM (with Tuesday, Wednesday or Thursday off plus Sunday off) Saturday 10:30 AM - 7:00 PM

Job Summary

Works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external).

Essential Functions

• Field inbound calls from internal and external customers to complete the End of Use process
• Complete outbound calls to customers regarding status of LifeVest and/or HFMS and AMS use
• Drive efforts to ensure the timely return of equipment
• Handle administrative tasks of creating RMAs and opening Return Orders to track all serialized equipment that is to be returned
• Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representatives
• Review Customer Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information
• Provide accurate and prompt customer service
• Coordinate with key stakeholders to ensure the timeliest return of equipment
• Manage Return Orders within established parameters
• Navigate and manage difficult conversations
• Contact patients and members of the field sales team to relay and/or obtain pertinent information and documentation
• Perform other duties as assigned by Management

Required/Preferred Education and Experience

• High School Diploma required
• Bachelor's Degree preferred
• 2+ years demonstrated computer skills with strong MS 365 experience required
• 2+ years demonstrated strong customer service skills required

Knowledge, Skills and Abilities

• Bi-lingual skillset (English and Spanish) preferred
• Ability to multi-task and work in a fast-paced environment
• Detail-oriented
• Excellent verbal and written communication skills
• Ability to work in team or individual environment
• Able to organize, prioritize, and manage daily workload
• Self-motivated with a desire to succeed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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The hourly pay rate for this position is:

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.