Assistant Automotive Service Manager

We are currently looking for an Assistant Service Manager to join our team!  

Your primary responsibility will be to support our customers with their automotive needs, both in person and via phone and email. We are looking for someone who can provide positive customer interactions with genuine respect and courtesy. You will listen carefully to customers' descriptions of their problems or the services they need and assist in preparing repair orders, estimates for repairs or services, and other miscellaneous duties. Attention to detail and follow-through are essential for this position.

You will also support the service manager by overseeing daily operations, supervising staff, and helping to improve customer service satisfaction. 

We offer in-house training for an individual who is self-motivated, willing to learn, and seeking a career in automotive customer service.

Essential Duties include but are not limited to:

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  Provide excellent customer service

  
  


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  Consistent, regular attendance

  
  


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  Advise customers about the necessary services for routine maintenance

  
  


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  Document customer service issues and needs

  
  


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  Interact with customers in person, over the phone, and by email

  
  


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  Prepare repair orders/invoices for customers and estimates of service for needed repairs

  
  


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  Schedule service appointments

  
  


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  Supporting the technicians and the service manager

  
  


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  Pick up and delivery of customer vehicles

  
  

Qualifications

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  Desire to provide excellent customer service, driven to help serve others

  
  


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  Willingness to learn and excel at your career goals

  
  


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  Valid Driver’s License, with a good driving record

  
  

We offer an excellent benefits package that includes:

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  Three Health Plan options with dependent coverage options.

  
  


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  Low-cost Dental & Vision Insurance.

  
  


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  Health Savings and Flexible Spending Account options.

  
  


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  Life Insurance.

  
  


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  401K  Plan

  
  


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  Paid time off & paid holidays

  
  


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  Elective Short and Long-Term Disability Insurance

  
  


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  Work-Life balance culture.

  
  


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  Employee Appreciation Days and events.

  
  


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  Employee Discounts on Vehicles,  products, and services.

  
  

Hondru Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check, motor vehicle records check, and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.