Assistant Banquet Manager

About Us:

The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama’aina hotel of choice to stay and to work.

Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits.

Job Summary:

The Assistant Banquets Manager contributes to the development of Banquet revenue through the performance of service. Supports the purpose and goals of the Catering Department through proficient service and guest satisfaction.

Duties:

• Assist in supervising and leading the Banquets team to success.
• Assist in overseeing all aspects of the daily operation of the hotel’s banquet operation.
• Ensure guest satisfaction and respond to guest inquiries and concerns in a timely manner.
• Carry out all details of service according to established procedures; and ensure that all details are according to the Banquet Event Order.
• Assist in developing and implementing standard operating policies and procedures.
• Responsible for staffing all functions and keeping within budget guidelines.
• Prepares and posts weekly schedules.
• Assist in preparation and closing of payroll including tip distribution.
• Monitors the quality of food and beverage and its presentation by communicating and consulting with Chef, Stewards, and the Catering Department.
• Assist with upkeep of Banquet Rooms and equipment by contacting and coordinating with proper department managers.
• Conducts scheduled emergency and service training to promote quality service and safety.
• Assist in coaching and counseling employees.
• Communicate information to other department heads as necessary.
• Ensure compliance with all local liquor laws and health/sanitation regulations.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• Minimum 1 year Banquets experience
• Minimum 1 year supervisory experience
• Honolulu Liquor Card
• TB Clearance
• Excellent written and verbal communication skills
• Good interpersonal relationship skills
• Outstanding organizational and time management skills
• Strong customer service skills
• Detail oriented and able to follow up on tasks
• Confident and displays good leadership skills
• Ability to create to a positive work environment
• Ability to make sound judgment
• Good mathematical and analytical skills
• Ability to multitask and follow detailed instructions
• Skills, knowledge and ability to train the team
• May be required to work long hours with no set schedule

Preferred Qualifications:

• Bachelors Degree in Travel Industry Management or Business Administration
• Prior work in a union environment preferred

Salary:

$59,000 – 65,000

Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package on top of base.

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.