Assistant Bilingual Servicing Manager

First National Bank of America is seeking an energetic individual with a passion for service to join our team as our Assistant Bilingual Servicing Manager (ABSM). This position requires outstanding communication skills, and sound decision-making ability. The ABSM will help coordinate our efforts across multiple loan servicing areas and will work with our existing management team to ensure our customers receive exceptional service. As a key contributor to our success, the ABSM will partner with our team members to consistently achieve and maintain our high standards for performance in a supportive and growth-oriented environment.

We proudly serve a diverse customer base, so bilingual (English/Spanish) skills are required. If you're a strong communicator with leadership experience and a passion for helping others, we’d love to hear from you!

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a potential shift premium for hours worked after 5:00 PM, and on Saturdays.

Shift: Our servicing hours are Monday through Friday, 8am-9pm, and Saturday from 9am-3pm. Given the department hours, afternoon shift is an integral part of the role. Some evening and Saturday hours will be required.

Responsibilities:

• Effective communication with both English and Spanish speaking loan customers via telephone in a call center environment


• Leads by example while promoting a positive attitude, morale, and culture aligned with company values


• Crafting professionally written communications in Spanish


• Maximizing the development and performance of our bilingual associates


• Collaboratively supervise a growing team of 20+ bilingual representatives


• Aptitude to manage multiple priorities with varying deadlines

Qualifications:

• Previous experience in a supervisory or leadership role is required


• Bilingual in English and Spanish is required


• Strong attention to detail and organizational skills


• Able to navigate challenging customer interactions effectively


• Problem-solving mindset with a calm, steady approach under pressure


• Excellent time management and ability to prioritize daily workflow


• Proficient in Microsoft Excel, Word, and general computer use

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00


• Dental – Premiums as low as $0.00


• Vision – Low premium Plan


• Discounted childcare


• Pet Insurance


• Paid Time Off (PTO)


• 401k with employer match

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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