Assistant Branch Manager

Description

POSITION SUMMARY:

The Assistant Branch Manager at First Farmers Bank & Trust will oversee daily branch operations, ensuring efficiency, compliance, and exceptional customer service. You will support the Branch Manager in driving performance and operational excellence while fostering a positive work environment.

KEY RESPONSIBILITIES: 

· Operational Management: Oversee daily branch operations, ensuring adherence to policies, procedures, and regulatory requirements.

· Compliance and Risk Management: Ensure branch activities comply with all banking regulations and internal policies. Identify and mitigate operational risks.

· Customer Service Excellence: Maintain high standards of customer service, resolving issues promptly and effectively.

· Team Supervision: Support branch staff, providing training, coaching, and assist Branch Manager with performance evaluations and supervision of day-to-day branch activity in Branch Manager’s absence.

· Process Improvement: Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.

· Cash Management: Oversee cash handling procedures, ensuring accuracy and security.

· Branch Audits: Conduct regular audits to ensure compliance with internal controls and regulatory standards.

Requirements

RELATIONSHIPS/QUALIFICATIONS:

1. Two years of experience in branch operations or a similar role in the banking industry preferred.
2. Strong understanding of banking regulations, compliance, and risk management.
3. Proven ability to manage and develop teams to achieve operational excellence.
4. Excellent problem-solving skills and attention to detail.
5. Leadership and motivational skills.
6. Ability to work collaboratively and build strong partnerships.
7. Strong communication and interpersonal skills.

WORKING CONDITIONS:

1.  Normal office environment 

2. Extended viewing of computer screens

3. Moderate lifting up to 25 pounds

4. Environment may necessitate excessive standing

5. Repetitive hand and arm movement

6. Moderate business traveling