Assistant Branch Manager

Description

The Assistant Branch Manager plays a pivotal role in driving sales, enhancing customer service, and ensuring operational efficiency. Collaborates with the Branch Manager – Small Business Specialist to inspire and guide the team, aligning efforts to achieve branch goals and deliver exceptional, personalized service to our community.

ESSENTIAL RESPONSIBILITIES

• Motivates and directs staff to exceed sales goals and customer expectations, fostering a culture of excellence.
• Performs and monitors daily operations to ensure compliance with policies and procedures, maintaining a smooth and efficient workflow.
• Delivers outstanding service by accurately processing transactions such as deposits, withdrawals, and payments. Manages cash drawer responsibly, adhering to balancing procedures.
• Addresses customer inquiries with a positive attitude, escalating issues when necessary. Follows up to ensure resolution and customer satisfaction.
• Cross-sells the Bank’s products and services through tailored recommendations, based on meaningful conversations about customers’ financial needs and goals.
• Maintains a comprehensive understanding of current products, fees, and policies, effectively educating customers and enhancing their banking experience.
• Performs all duties in accordance with regulatory compliance guidelines, ensuring the integrity of branch operations.
• Takes personal initiative and sets a positive example for the team to emulate, demonstrating the values of our bank.
• Facilitate a range of customer services, including account openings and identifying customer needs to recommend suitable products. 
• Assists with cash orders, cash management operations, and balancing the vault. Uphold dual control requirements for cash, vaults, and ATMs. Depending on location, may assist customers with safe deposit boxes. May be responsible for opening and closing the branch.
• Actively participates in the Bank’s customer-needs based sales program, both as an individual and a team player.
• Uses technology proficiently. Utilizes digital platforms effectively to assist customers with mobile and online banking inquiries, ensuring a seamless digital experience.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required.

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and incentives and outstanding benefits that include health and dental insurance, 401(k) and tuition reimbursement.  

Member FDIC. Member DIF. Equal Opportunity Employer. 

Requirements

COMPETENCIES

• Customer Service – Exceptional customer-focused skills to manage difficult and complicated situations; addresses customer needs promptly, responds to request for service and assistance.
• Communication – Polished written and verbal communication. Ability to interact brilliantly with customers, colleagues, and public. Maintains productive and effective working relationships with all internal and external customers. 
• Organization – Demonstrates exceptional organization and prioritization skills to manage multiple tasks effectively.
• Professionalism – Upholds a consistent professional appearance and demeanor.
• Technology – Ability to master required system applications and utilize a variety of mobile devices, comprehensive understanding of mobile and online banking programs. 

SUPERVISORY SCOPE

2-10 Direct Reports

QUALIFICATIONS

Education and and/or Experience

• Associate degree level of education or its equivalent in retail management and related work and training.
• Two to three years banking experience in a Teller Manager role and two to three years in a Customer Service Representative role. 
• Four plus years of retail experience with an emphasis in supervisory skills, strong customer service skills, and problem-solving skills preferred.
• Ability to maintain confidentiality, with tact and diplomacy.

Physical Requirements

• Prolonged Standing
• Ability to lift and carry up to 25 pounds on an occasional basis.