Assistant Branch Manager

Description

At InTouch Credit Union, our mission is to enhance the financial well-being of our members through innovative and personalized service. We are committed to nurturing a collaborative, supportive environment that prioritizes career growth and active community involvement.

As a not-for-profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full-time Assistant Branch Manager to join our dynamic Branch Operations team. In this pivotal role, you will contribute significantly to achieving departmental and organizational goals, while helping drive the mission of InTouch Credit Union forward.

The ideal candidate will serve as a key point of contact for our members, delivering a consultative financial experience both face-to-face and through digital channels. Your responsibilities will include identifying members’ financial goals and offering customized solutions designed to meet their immediate and future needs. This role is fundamental for deepening member relationships, expanding service engagement, and strengthening InTouch Credit Union’s position as a leading digital-first financial partner.

Why Join InTouch Credit Union?

• Experience an outstanding company culture rooted in inclusivity and excellence
• Enjoy a comprehensive compensation package, including annual incentives
• Benefit from generous paid vacation, sick leave, and 11 paid company holidays
• Access a broad suite of benefits, such as healthcare, dental, vision, and 401(k) options

As part of our team, you will help cultivate an inclusive, diverse workplace and lead with purpose—combining financial expertise with genuine care for both members and colleagues. Join us in shaping the future of banking as you play a meaningful role in our digital transformation and leave a lasting impact on the financial success of our members and the professional development of our employees.

Requirements

What You’ll Need:

• Required Availability: Monday–Friday, 8:15am–5:15pm with Rotating Saturdays, 8:30am–12:45pm. Number of Saturdays worked may increase based on business needs.
• Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC- Funds Availability, USA PATRIOT Act, etc.
• Knowledge of consumer deposit and loan products and services.
• Excellent computer skills and proficient in Microsoft Products.
• Effective coaching and mentoring with ability to motivate and influence.
• Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.

Education/Certification:

• Bachelor’s degree in Business, Finance, or a related field preferred or commensurate professional experience.

Experience:

• Five (5) plus years of recent, hands-on experience in financial services, banking, or member relationship management.
• Three (3) plus years of recent leadership experience with a strong focus on coaching and team development.
• Strong understanding of financial consultative services, lending, and digital banking solutions.

Pay & Incentive

• Our ideal candidate will make anywhere between $55,134.00 - $58,197.00 for this role.
• This role is eligible to participate in the ITCU Exempt Employee Incentive Program, which can pay up to 11% of the annual salary, prorated based on the date of hire. (This incentive is based on the credit union achieving established service and financial measurements).

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This work requires the following physical activities:

• Bending, stooping, kneeling, twisting, reaching, finger dexterity grasping, repetitive motions, talking, hearing and visual acuity.
• Standard office environment, uniform temperature, conversational noise level.
• Required to stand or sit for long periods of time when providing member service.
• Ability to lift up to 10 pounds.