Assistant Branch Manager

SCU Credit Union, an Equal Opportunity Employer, with offices in Sharon, Mansfield, East Walpole, North Attleboro, Brockton, Taunton, and Foxboro. Our mission is to provide a full range of financial services to our members at competitive rates while emphasizing financial soundness, convenience and efficient friendly service. At the same time, we maintain a challenging, rewarding and enriching environment for all employees. The vision of SCU Credit Union is to enhance the economic well being of our members, to nurture long-term relationships and to continue our deep commitment to community service and involvement.

Under the general supervision of Branch Manager, the Assistant Branch Manager performs a variety of duties necessary to provide efficient member service and effective branch operation in conformance with the established Credit Union policies, procedures, and objectives.

Assistant Branch Manager must be a motivated individual with the ability to promote credit union membership. The appropriate candidate must be responsible for implementation of operational policies and procedures. In addition, must be able to work as a team player as well as independently.

This is a full-time position. Currently evening and Saturday hours are required. Branch location TBD.

Assistant Branch Manager Responsibilities

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• Provides a professional leadership role to all SCU Credit Union employees.
• Knowledgeable in all aspects of system applications, teller services, and member services
• Possess a full and comprehensive understanding of SCU Credit Union’s history, philosophy, organization, and operational policies and procedures
• Assists Manager in preserving a secure teller office by enforcing all security procedures.
• In the absence of Branch Manager:
• Oversee all member interactions at the branch office concerning member services and teller functions
• Oversee ordering of cash by head teller
• Responsible for staff and scheduling as necessary
• Responsible for member account confidentiality and privacy - Maintain and secure credit union and member information
• Complies with all policies and procedures for branch
• Ability to cross-sell SCU’s various products and services
• Perform all duties of a member service representative
• Handle member inquiries as is needed
• Actively promotes and demonstrates SCU’s mission and vision statements
• Answer member phone calls and provide follow-up as necessary
• Assist in any area as directed by the President, Operations Manger, or Branch Manager
• Ensure that branch office inside/out lobby areas are neat, clean, and presentable
• Assist Branch Manager in running the monthly branch meetings.
• Assist in the continuous training of the staff
• Other duties as may be required

Qualifications:

Candidates should possess a high school diploma or equivalent, an Associate’s Degree, and/or 3-5 years in Retail Banking -Credit Union experience. Teller background preferred.

• Excellent communication skills
• Strong Supervisory Skills
• Enjoys working with the public
• Strong telephone and computer skills
• Ability to multi-task
• Team player
• Cross-selling/sales skills
• Professional Business Etiquette

SCU Credit Union is an equal employment opportunity employer.