Assistant Branch Manager

Position Overview

The Assistant Branch Manager is responsible for assisting in the management of an assigned branch office’s key activities, including teller activity, business development, lending, and operations to ensure high levels of member service and achievement of business goals and objectives. This position has direct supervisory responsibility for all staff in absence of branch manager. The Assistant Branch Manager also:

1. Provides direction and support for teller activity through scheduling, training and development, directing and evaluating performance, recommending promotions, transfers and salary adjustments; identifies performance problems and takes action to correct.
2. Completes reconcilement of daily teller processes, official checks, traveler’s checks, cash reports and shipments.
3. Assures teller discrepancies and account related concerns are resolved in a timely manner.
4. Performs as a paying and receiving teller; assists members with issues and opens accounts as needed.
5. Promotes credit union products and services to meet or exceed established cross selling goals and promote positive member relationships.
6. Assists with ensuring branch goals are communicated, attained and sustained for all branch staff.
7. Oversees day-to-day branch operations in the absence of the manager. Works with manager to ensure proper staffing and schedules for all branch staff.
8. Can assist with new account openings, account maintenance and loan processing activities to include research, interviews, loan approvals, and loan closings.
9. Creates environment which fosters upward/downward communications with subordinate staff.
10. Displays reasonable behaviors outside the credit union which respectfully represents the credit union.

Required Qualifications

• High school diploma or general education degree (GED).
• Minimum of two (2) years of experience in a supervisory role and advanced teller administration required.
• Some college or degree preferred.
• Loan operations experience a plus.

Physical Requirements

• Regularly required to talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.
• Lifting (may require up to 50 lbs.)