Assistant Branch Manager

Position Purpose:

An Assistant Branch Manager (ABM) is responsible for overseeing the branch’s daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a player and a coach in achieving branch goals by assessing customer’s needs, building relationships, and solving problems. The ABM demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Working daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners in order to grow the bank.  
• Support and coach branch employees to enhance performance and career development. Leading the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization.
• Open personal, business, and loan account including additional products and services.
• Develop an expansive knowledge of products and services to fulfill customer needs.
• Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team.
• Exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities; building customer trust and managing relationships through the life of the loan.  
• Daily oversight to ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations.
• Open personal, business, and loan account including additional products and services.
• Meet the required annual branch deposit and consumer loan goals as established.
• Conduct interviewing and hiring process in conjunction with Branch Manager and Regional Manager.
• Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. 
• All other duties as assigned and any activities that support the key accountabilities.

Qualifications, Knowledge and Skills:

• Demonstrate the ability to lead, coach, motivate and develop staff.
• 2-3years’ experience in retail or in branch banking environment.
• Drive an exceptional customer experience.
• Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service.
• Associate’s or Bachelor’s Degree preferred.
• High School diploma or equivalent required.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving files of up to 50 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
• Work involves some travel to attend meetings, training, and so forth.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.