Assistant Branch Manager I

Description

Join the OceanAir Team as an Assistant Branch Manager!

Location: Simi Valley Branch

About Us:
At OceanAir Federal Credit Union, we're all about making waves in the financial industry! We believe in doing the right thing for our members and our community, providing easy financial solutions, and nurturing deep, personal relationships. If you're ready to dive into a role where you can make a real impact, we want you on our team!

Job Title: Assistant Branch Manager (ABM) I

Department: Service

Reports To: Branch Manager

Job Status: Non-Exempt

Primary Purpose:
Help us create an effortless member experience that fosters loyalty and satisfaction.

What You'll Do:
As an Assistant Branch Manager, you'll be the captain of our service team, guiding them to success with your leadership and expertise. Your daily adventures will include:

• Living Our Core Values:
  
  • Make It Right: Do the right thing for our members and community.
  • Make It Easy: Provide simple, convenient financial solutions.
  • Make It Personal: Build deep, personal relationships with our members.
• Member Magic:
  
  • Identify members' financial needs and recommend products or services to improve their financial lives.
  • Resolve complex member issues with a smile.
• Team Leadership:
  
  • Supervise, guide, and review the work of service staff.
  • Conduct regular staff meetings and provide ongoing training.
  • Coach staff on member cross-sell goals and NPS standards.
• Operational Excellence:
  
  • Ensure workstations are properly staffed and available throughout the day.
  • Maintain maximum security over cash and negotiable items.
  • Perform periodic audits and notary services.
• Branch Goals:
  
  • Achieve transactional and relationship survey goals.
  • Forecast cash needs and manage cash flow.

What We're Looking For:

• Skills & Abilities:
  
  • Knowledge of credit union products, services, and regulations.
  • Proficient in branch service principles and procedures.
  • Strong supervisory and coaching skills.
  • Excellent member service and interpersonal skills.
  • Decision-making and problem-solving prowess.
  • Computer skills (email, internet, word processing, spreadsheets).
• Experience:
  
  • High school diploma or GED.
  • 1-3 years as a Branch Service or Teller supervisor.
  • Lending or new accounts experience preferred.

Physical Requirements:

• Light physical activity with frequent walking, standing, or sitting.
• Manual dexterity for keyboarding and handling items.

Other Requirements:

• Willingness to travel to branch locations as needed.
• Reliable transportation.

Work Environment:

• Well-lit, heated, and air-conditioned indoor office setting.
• Moderate noise level.

Work Schedule:

• 40-hour workweek with occasional overtime.
• Flexibility to attend meetings before or after scheduled hours.

Travel:

• Minimal overnight travel may be required.