Assistant Branch Manager- Syracuse, NY

WHO WE ARE

We’re in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time, you have an impact on their lives just by working here, no matter what your position may be.

Work with us and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits - pension plan and 401(k) with employer match


• Excellent health benefits - medical, dental, vision, and supplemental coverage


• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)


• 10+ paid holidays per year


• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement


• Employee recognition program and more

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Position Title: Assistant Branch Manager

Position Overview: As an Assistant Branch Manager, you play a key role in supporting branch performance, leading day-to-day operations, and helping deliver an exceptional member experience. You will partner with the Branch Manager to drive service and sales goals, coach and develop team members, and help ensure branch operations run smoothly, efficiently, and in alignment with organizational standards. This role also supports branch growth through community involvement, relationship building, and a strong commitment to member service.

Compensation Range: $65,000 /yr. - $90,000/yr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Schedule & Location: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM. This position is based on-site at our Syracuse Branches, position will provide coverage at all of our Central NY branches. 

What You’ll Do

• Support the Branch Manager in leading branch operations and achieving service, sales, and operational goals.


• Coach, mentor, and develop team members to strengthen performance, engagement, and career growth.


• Help create a positive member experience by reducing wait times, resolving concerns, and ensuring high-quality service.


• Identify opportunities to recommend products and services that align with members’ financial needs.


• Support community outreach and business development efforts that help grow branch relationships and visibility.


• Ensure branch activities follow applicable policies, procedures, security expectations, and regulatory requirements.


• Maintain required licensing and certifications, including NMLS registration, notary requirements, and support for signature guarantee services as applicable.


• Provide back-up support across branch functions and respond effectively to changing priorities and business needs.


• Demonstrate a commitment to diversity, equity, inclusion, and belonging through inclusive behaviors and continuous development.

What Success Looks Like:

• Builds a branch environment where members feel valued and employees feel supported.


• Drives strong service and sales performance through coaching, accountability, and teamwork.


• Creates operational consistency while adapting to changing member and branch needs.


• Strengthens branch presence through community involvement and relationship building.

WHAT WE’RE LOOKING FOR

Minimum Qualifications:

• Bachelor’s degree and 1-3 years of relevant experience, or 4-6 years of relevant experience in place of a degree.


• Ability to learn and perform all functions within a branch environment.


• Ability to obtain a notary license within 1 year of accepting the role.


• Strong communication, organization, member service, and problem-solving skills.


• Proficiency with Microsoft Office and standard office technology.

Preferred Qualifications:

• Previous leadership or management experience.


• Bi Lingual Preferred - Spanish or Vietnamese


• Financial services, retail banking, or credit union experience.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to MAKE VISIONS MATTER.

• To our members, we will provide value and relevance.


• To our employees, we will be a premier organization and provide opportunities for career advancement.


• To our community, we will be a leader and provide a positive impact.

At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.

We make Visions matter. You can, too. #ClaimYourSeat

LEARN MORE

Click a link to learn about:

• Visions FCU


• Employee benefits


• Employee culture


• Community giveback

If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [email protected].