Assistant Cafe Manager - Phoenix

Cultivate and create community through kindness, positivity, and respect. Serve as a role model for maintaining a calm, fun, and friendly environment during high-stress or high-volume periods.

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  Person in Charge on Manager's days off.

  
  


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  Consistency in excellent leadership, verbal and written communication skills and decision-making skills.

  
  


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  Oversees and supports daily cafe operations with some ordering, banking, inventory and/or staff coaching & onboarding responsibilities.

  
  


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  Ability to be well-organized and support all coffee launches and seasonal drink
  
  
  launches.
  
  


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  Passion for hospitality and coffee

  
  


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  Supporting Retail Operations and Cafe Manager on any brand exposure and sales-driving strategy initiatives.

  
  


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  Supports Cafe Manager to meet established budgets and assists in any identified course correction as needed.

  
  


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  Provide excellent customer service by using and holding staff accountable to the 3 Steps to Giving Great Service and Setting the Bar standards.

  
  


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  Work a minimum number of weekly bar shifts (minimum to be determined with Cafe Manager

  
  


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  Maintain a clean and organized caf environment, both front of house and back of house spaces.

  
  


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  Supports the Cafe Manager on any ongoing preventive maintenance and upkeep schedules.

  
  


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  Prepare beverages for guests, meeting Caffe Vita standards.

  
  

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  Ability to perform all shifts and side-work with fluency.

  
  


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  Maintain clean, fully stocked and faced merchandise shelves.

  
  


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  Follow established protocol for submitting all orders to Caffe Vita customer service.

  
  


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  Maintain full compliance with all accounting, financial reporting, inventory and cash deposit procedures.

  
  


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  Review and respond to all communication channels in a timely way.

  
  

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  Provide staff ongoing opportunities to learn about Caffe Vita products, services and culture.

  
  


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  The ability to self-start and be proactive in providing solutions.

  
  


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  Maintain a calm working environment during high volume periods

  
  


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  Multi-task and demonstrate initiative with routine tasks

  
  


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  Handle money with accuracy and accountability

  
  

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  Participate in Caffe Vita community events and coffee cuppings

  
  


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  Demonstrate change agility and thrive in an adaptable environment

  
  


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  Above all, sets the best example of behavior, work ethic, and work quality.

  
  


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  Ability to being a be a positive team member, help bring out the best in people and cultivate a positive work environment.

  
  


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  The ability to prioritize, organize and communicate effectively and professionally is required

  
  

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  Promote creativity and innovation.

  
  


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  The drive to be part of an amazing team that s based on respect, compassion, and accountability.

  
  

KNOWLEDGE, SKILLS, ABILITIES

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  Must be at least 18 years old

  
  

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  Ability to read, write, and speak English required

  
  


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  Minimum 1 to 2 years in the coffee industry and food and beverage management experience required.

  
  


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  Always maintains a valid Food Handler Card and follows health department guidelines at all times.

  
  


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  Minimum 2 years of salesmanship and practical merchandising skills.

  
  


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  Ability to meet all speed of service expectations for Caffe Vita coffee drinks and bar flow standards with executing excellence in drink preparation.

  
  

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  Demonstrate excellence in the use and maintenance on all retail equipment such as espresso machines and Fetco.

  
  


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  Must be able to add, subtract and multiply with ease and accuracy.

  
  


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  Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays.

  
  


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  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales, techniques, and sales control systems.

  
  

Compensation & Benefits