OVERVIEW:
GoDog is seeking a dedicated and experienced Assistant Campus Director (Assistant Manager) to support the operations of our pet hospitality campus, offering boarding, daycare, front desk, and ancillary services. The Assistant Campus Director will assist in maintaining GoDog brand standards, policies, and procedures, overseeing animal care, business performance, and supporting the Campus Director and team members. This role offers an exciting opportunity for growth within a rapidly expanding company.
The Assistant Campus Director will report to the Campus Director. Ideal candidates will possess industry experience, knowledge of canine behavior, common medications, and illnesses.
KEY RESPONSIBILITIES:
Business Management
- Support the Campus Director in managing campus budget, expenses, and revenue targets.
- Help manage staff schedules, payroll, and overall campus performance.
- Collaborate with the Campus Director and HQ to set and achieve business goals.
People Leadership
- Assist in creating and fostering a positive campus culture aligned with GoDog’s values.
- Lead by example, promoting a nurturing and positive environment for staff and pets.
- Support the Campus Director in hiring, onboarding, and managing staff.
- Assist in overseeing employee development, performance, and discipline.
Operational Management
- Oversee daily campus operations alongside the Campus Director and staff.
- Assist in maintaining operational standards and ensuring successful site visits.
- Ensure compliance with safety regulations and first aid certifications for both dogs and humans.
Customer Engagement & Community Relations
- Provide excellent customer service and educate pet parents on dog behavior and care.
- Help plan, market, and oversee community events and campus activities.
- Promote GoDog within the community, building relationships and enhancing the brand presence.
- Assist in implementing and overseeing marketing and social media strategies.
Additional Responsibilities
- Be available to work Fridays, Saturdays, Sundays, and holidays.
- Perform other duties as required.
QUALIFICATIONS:
Experience
- 3+ years in professional animal care.
- 3+ years managing a staff of 10+ people.
- 2+ years in a supervisory or management role.
- Experience managing a facility with 45+ animals (preferred).
Skills
Strong leadership qualities with kindness, compassion, and humility.
- Exceptional customer service and public relations skills.
- Excellent organizational and time management abilities.
- Proactive problem-solving skills.
- Ability to interact positively with animals and maintain a calm demeanor.
Certifications
- Pet First Aid and CPR Certification.
- Background check clearance.
Physical Requirements
Ability to engage actively with pets, customers, and staff throughout the facility.
- Capacity to handle cleaning tasks and other duties without discomfort.
ABOUT US:
Founded in 2018 by Jess and Ben Eberdt, GoDog offers premier pet hospitality, focusing on a dog-centric community. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design. We aim to build a brand and enterprise that leaves a lasting legacy for generations.
We are seeking passionate team members dedicated to growth and exceptional pet care. Join our team and contribute to creating a loving environment for pets and their parents.
Join us at GoDog where our mission is simple: we are here for dogs.
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